Luke Peterson
New Lisbon,WI
Summary
Proven Manager with a track record of fostering high-performing teams and enhancing customer satisfaction at Carter's Pub. Excels in complex problem-solving and team leadership, achieving significant business development through strategic planning and performance evaluations. Skilled in staff training and development, ensuring operational excellence and business growth. Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
2
2
years of professional experience
Work History
Manager
Carter's Pub
07.2024 - Current
- Managed and motivated employees to be productive and engaged in work.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Defined clear targets and objectives and communicated to other team members.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
Manager
Buckhorn Grill
04.2023 - 04.2024
- Cross-trained existing employees to maximize team agility and performance.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maintained professional, organized, and safe environment for employees and patrons.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Improved marketing to attract new customers and promote business.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Sales Associate
Kocourek Automotive Group
05.2022 - 08.2022
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Engaged with customers to build rapport and loyalty.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Provided positive first impressions to welcome existing, new, and potential customers.
Education
Associate of Science - Business Management
Mid State Technical College
Stevens Point, WI05-2022
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Staff Management
- Sales Techniques
- Performance Evaluations
- Marketing
- Business Development
Timeline
Manager
Carter's Pub
07.2024 - Current
Manager
Buckhorn Grill
04.2023 - 04.2024
Sales Associate
Kocourek Automotive Group
05.2022 - 08.2022
Associate of Science - Business Management
Mid State Technical College
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