Luna Covarrubias
San Diego,CA
Summary
Dedicated professional with strong multitasking abilities and a focus on exceptional customer service. Proven track record in managing multiple orders efficiently and resolving customer concerns promptly. Strengths in multitasking and collaboration contribute to maintaining order accuracy and customer satisfaction in high-pressure situations.
Overview
1
1
year of professional experience
Work History
To Go Specialist
Olive Garden
San Diego, CA
11.2025 - Current
- Prepared and packaged to-go orders efficiently to ensure timely delivery.
- Collaborated with kitchen staff to maintain order accuracy and presentation standards.
- Assisted customers with menu selections and provided exceptional service for takeout experiences.
- Maintained cleanliness and organization of the to-go station in accordance with health regulations.
- Managed multiple orders simultaneously, demonstrating strong multitasking skills in a fast-paced environment.
- Handled high-stress situations gracefully, resolving customer concerns promptly and professionally.
- Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
- Operated cash register to accept cash, debit and credit card payments from customers.
Certified Trainer
Oliver Garden
San Diego, CA
10.2025 - Current
- Developed and delivered training programs to enhance employee performance and knowledge retention.
- Facilitated onboarding sessions for new hires, ensuring smooth integration into team culture.
- Assessed training needs through surveys and feedback to tailor programs effectively.
- Collaborated with management to align training objectives with organizational goals.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Trained and mentored 5 new personnel hired to fulfill various roles.
Busser
Olive Garden Restaurant
San Diego, CA
06.2025 - Current
- Cleared and reset dining tables efficiently for incoming guests.
- Assisted servers in delivering food and beverages promptly.
- Maintained cleanliness of dining area and restrooms to ensure guest satisfaction.
- Stocked supplies and utensils to support restaurant operations smoothly.
- Adapted quickly to changing priorities during busy service periods.
- Collaborated with team members to enhance workflow during peak hours.
- Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
Education
High School Diploma -
Clairemont High School
San Diego06.2025
Skills
- Strong multitasking
- Phone etiquette
- Quick learner
- Initiative-taking
- Money handling
- Teamwork and collaboration
Languages
Spanish
Native or Bilingual
Timeline
To Go Specialist
Olive Garden
11.2025 - Current
Certified Trainer
Oliver Garden
10.2025 - Current
Busser
Olive Garden Restaurant
06.2025 - Current
High School Diploma -
Clairemont High School