Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Sunnie Lara

Fresno,CA

Summary

Energetically spearheaded front office operations at Tiny Steps Day Care, enhancing operational efficiency and mastering payroll management. Excelled in problem-solving and Microsoft Excel, significantly improving service quality. Demonstrated exceptional listening and communication skills, ensuring high customer satisfaction and streamlined data entry processes.

Overview

5
5
years of professional experience

Work History

Front Desk Associate

Fit Republic
Fresno, CA
01.2021 - 09.2023
  • Resolved customer complaints in a professional manner while maintaining high standards of service quality.
  • Processed guest payments through cash registers or credit card machines in an accurate manner.
  • Answered phones, booked reservations, and responded to inquiries from customers.
  • Prepared end-of-day reports detailing total number of guests checked in and out during shift.
  • Maintained daily records of all transactions, including payments and cancellations.
  • Drafted guest invoices and posted charges to individual accounts.

Front Office Manager

Tiny Steps Day Care
Fresno, CA
01.2019 - 01.2021
  • Responsible for managing the daily operations of the front office, including greeting guests, answering phone calls and emails.
  • Performed administrative tasks such as filing paperwork, preparing reports or updating databases when needed.
  • Developed and maintained employee work schedules to enhance operational efficiency.
  • Managed payroll processes efficiently.

Education

High School Diploma -

Sierra Charter School
Fresno, CA
05-2017

Skills

  • Listening skills
  • Data entry
  • Time management
  • Problem-solving
  • Flexible and adaptable
  • Multitasking
  • Computer skills
  • Recordkeeping
  • Project planning
  • MS office
  • Efficient communication
  • Microsoft Excel

Accomplishments

  • Awarded four President awards
  • 3.50 GPA
  • Elected student Leadership Memeber

Timeline

Front Desk Associate

Fit Republic
01.2021 - 09.2023

Front Office Manager

Tiny Steps Day Care
01.2019 - 01.2021

High School Diploma -

Sierra Charter School

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Sunnie Lara