Sunnie Lara
Fresno,CA
Summary
Energetically spearheaded front office operations at Tiny Steps Day Care, enhancing operational efficiency and mastering payroll management. Excelled in problem-solving and Microsoft Excel, significantly improving service quality. Demonstrated exceptional listening and communication skills, ensuring high customer satisfaction and streamlined data entry processes.
Overview
5
5
years of professional experience
Work History
Front Desk Associate
Fit Republic
Fresno, CA
01.2021 - 09.2023
- Resolved customer complaints in a professional manner while maintaining high standards of service quality.
- Processed guest payments through cash registers or credit card machines in an accurate manner.
- Answered phones, booked reservations, and responded to inquiries from customers.
- Prepared end-of-day reports detailing total number of guests checked in and out during shift.
- Maintained daily records of all transactions, including payments and cancellations.
- Drafted guest invoices and posted charges to individual accounts.
Front Office Manager
Tiny Steps Day Care
Fresno, CA
01.2019 - 01.2021
- Responsible for managing the daily operations of the front office, including greeting guests, answering phone calls and emails.
- Performed administrative tasks such as filing paperwork, preparing reports or updating databases when needed.
- Developed and maintained employee work schedules to enhance operational efficiency.
- Managed payroll processes efficiently.
Education
High School Diploma -
Sierra Charter School
Fresno, CA05-2017
Skills
- Listening skills
- Data entry
- Time management
- Problem-solving
- Flexible and adaptable
- Multitasking
- Computer skills
- Recordkeeping
- Project planning
- MS office
- Efficient communication
- Microsoft Excel
Accomplishments
- Awarded four President awards
- 3.50 GPA
- Elected student Leadership Memeber
Timeline
Front Desk Associate
Fit Republic
01.2021 - 09.2023
Front Office Manager
Tiny Steps Day Care
01.2019 - 01.2021
High School Diploma -
Sierra Charter School
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