Luri Villatoro
Fort Lauderdale,FL
Summary
Experienced with creating warm and welcoming environments for guests. Utilizes excellent communication and organizational skills to ensure smooth operations. Track record of providing personalized service and promptly addressing guest needs.
Overview
2
2
years of professional experience
Work History
Hostess/Server
The Juicy Crab
02.2023 - 03.2024
- Greet guests warmly as they enter the restaurant and provide an inviting first impression.
- Manage reservations and maintain an organized seating chart to minimize wait times.
- Guide guests to their tables, ensuring they’re comfortable and have menus.
- Communicate with servers to ensure smooth transitions between seating and service.
- Answer phone calls and assist with to-go orders or inquiries.
- Take food and drink orders accurately, offering suggestions or upselling where appropriate.
- Deliver food and beverages to tables in a timely manner while maintaining proper etiquette.
- Check in with guests during their meal to ensure satisfaction and address any issues promptly.
- Handle payment transactions efficiently and thank guests for dining with us.
- Maintain a clean and organized dining area, including resetting tables quickly for the next guests.
- Work collaboratively with kitchen staff and other team members to ensure a seamless service experience.
- Assist in other restaurant areas as needed, such as bussing tables, restocking supplies, or helping with takeout orders.
Front of House Employee
Tijuana Flats
01.2022 - 01.2023
- Greet guests with a warm and friendly demeanor.
- Assist guests with menu questions, offer recommendations, and ensure accurate order-taking.
- Address guest concerns or feedback with professionalism and escalate issues to management if necessary.
- Process orders accurately using the POS system.
- Handle cash, credit, and digital payments while ensuring accuracy and compliance with company policies.
- Manage online and takeout orders to ensure timely preparation and delivery.
- Maintain a clean, organized, and inviting dining environment.
- Support kitchen staff by running food orders and assisting with minor prep tasks when necessary.
- Communicate effectively with fellow team members and managers to ensure smooth operations.
- Follow health, safety, and sanitation guidelines in all FOH activities.
Education
HIGH SCHOOL DIPLOMA -
Northeast High School
Oakland Park, Florida06.2023
Skills
- Customer Service
- Teamwork and Collaboration
- Multitasking
- Computer Skills
- Phone Etiquette
- Guest Engagement
- Reservation Coordination
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Hostess/Server
The Juicy Crab
02.2023 - 03.2024
Front of House Employee
Tijuana Flats
01.2022 - 01.2023
HIGH SCHOOL DIPLOMA -
Northeast High School