Lutasha Jones
Wilson,NC
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
21
21
years of professional experience
Work History
Clerk
Wilson County ABC Board
12.2023 - Current
- Maintained a clean, organized sales floor to promote a pleasant shopping experience for customers.
- Developed strong relationships with customers, driving repeat business and loyalty.
- Processed transactions quickly and accurately, maintaining a high level of customer satisfaction.
- Kept front check out area clean and organized for efficient service.
Regional Support Center Rep III
Charter Communications, Inc.
10.2017 - Current
- Manage work orders and customer’s accounts through the use of technical tools
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Assisted in training new hires and offered ongoing support to help them reach their full potential.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- POC-point of contact for team members
Quality Tech
PAS USA, Inc.
10.2012 - 10.2017
- Helped uncover and fix production problems in order to reduce overall defect rates.
- Evaluated samples against standards by completing measurements, visual inspections, and other established tests.
Quality Tech
Syfan
04.2003 - 05.2012
- Tested plastic samples at the end of processing to verify conformance to customer and company specifications, which included stamp marking approval on the qualified material
- Weighed and tested raw materials to ensure they met company specifications
- Logged data from any materials that didn’t meet standards, which included root cause, defects and repair work performed into computer file.
Education
Information Technology -
Kaplan University (Online)
05.2017
Skills
- Database entry
- Quality Control
- Problem-Solving
- Critical Thinking
References
Available upon request
Timeline
Clerk
Wilson County ABC Board
12.2023 - Current
Regional Support Center Rep III
Charter Communications, Inc.
10.2017 - Current
Quality Tech
PAS USA, Inc.
10.2012 - 10.2017
Quality Tech
Syfan
04.2003 - 05.2012
Information Technology -
Kaplan University (Online)
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