Luticia Reese
Hephzibah,GA
Summary
Professional with strong expertise in medical administration and patient support. Proven track record of effective collaboration within healthcare teams to deliver high-quality care and support. Skilled in managing medical records, scheduling appointments, and ensuring smooth communication between patients and healthcare providers. Reliable, adaptable, and results-driven with focus on meeting evolving needs of healthcare environment.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Medical Support Assistant
Defense Health Agency
Dwight Eisenhower Medical Center
05.2017 - Current
- Coordinated patient scheduling, ensuring timely appointments and efficient clinic operations.
- Managed electronic health records, maintaining accuracy and compliance with privacy regulations.
- Provided exceptional customer service to patients, addressing inquiries and resolving issues promptly.
- Assisted in the preparation of medical documentation, enhancing workflow efficiency for healthcare providers.1. Performs the full range of receptionist, recordkeeping and miscellaneous clerical duties within theambulatory setting. Enters, manipulates and/or retrieves information and data from automatedsystems as appropriate to the area assigned. Completes request forms, manually or automated, forindividual patient orders, blood work and other requests. Maintains and monitors patientappointment schedules for the clinic/practice. Schedules appropriate patient appointments.
2/20/26, 12:45 PM Position Description
https://acpol2.army.mil/ako/fasclass/search_fs/search_fs_output.asp?ccpo=JT&jobNum=DHMTF0052&id=1276132 2/6
Coordinates and/or schedules patient appointments with other clinics or specialties. 45%
2. Receives patients and visitors as the initial point of contact, in person or telephonically. Monitorsand manages the messaging system at the clinic/practice level. Records and relays messagesand/or redirect calls. Refers urgent messages and patient results for immediate actions. Obtainsidentifying information and determines the nature of the visit/call. Ensures eligibility for care, andcontacts Patient Administration for verification. Provides information regarding the practice, clinic,and hospital policies, procedures, and locations to patients, family members, staff, etc. Monitorsand communicates delays in scheduled appointments to the appropriate staff and patients. Resolvescomplaints of a local administrative nature and refers other complaints to the appropriateauthorities. 30%
3. Maintains all patients' records, both electronic and paper, according to regulation ensuring eachentry contains proper patient and health care provider identification. Files original medicaldocumentation in the patients record, and copies of medical documentation into research files asnecessary. Ensures the patient completes all necessary forms prior to being seen by the provider.Performs Quality Assurance monitoring, using appropriate tools regarding the completion andcontents of the patients’ record. 10%
4.Performs clerical duties inherent to the in processing (reception), care and out processing(transition) of outpatients, families/caregivers and guests. Notifies appropriate staff of the patient'sarrival. Reconciles end-of-shift/end-of-day processing and reports. Types routine correspondence,progress reports, medical statements, memoranda and statistical reports using various automationsystems and programs. 10%
5. Responds to emergency calls and notifies emergency medical personnel. Follows clinic/practicecommunication procedures to include operating emergency phone lines, public announcementssystems and emergency alarms. Receives minimum patient information and provides information tomedical personnel. Clearly communicates with associated parties during emergency relatedoperations. 5%
Performs other duties as assigned.
Medical Instrument Technician
Dwight Eisenhower Hospital
Fort Gordon, GA
01.1998 - Current
- 25 years of experience as a Medical Instrument Technician obtaining, posting and interpreting all patient ekg rhythm strip on 11west, Progressive care unit and 9msp floor. Immediately notify nursing staff of any life-threating arrhythmias or pulse oximetry changes outside the parameters. Assist with answering telephones. Help patient by responding to intercom request; obtaining needed services from nurses, physician, aides and other hospital personnel. Maintain log book for patient’s name, Telemetry box number, and date on admission/discharge of patient. Assemble patient records: prepare charts for surgery. Enters and /or retrieves information and data from automated system out Composite Health Care System and Ahlta. Maintain unit operations by following policies and procedures. Obtain patient medical charts on admission, transfer or discharge of patient.
- 40 wpm
Education
Criminal Justice
Augusta Technical Institution
Augusta, GA01-2001
Diploma - undefined
Hancock Central High School
Sparta, GA01-1998
Medical Receptionist Diploma - undefined
Kerr Business College
GA01-1991
Skills
- Detail-oriented
- Medical record assessment
- HIPAA compliance
- Patient communication
- BLS 2024
- ICD Coding 1992
Certification
- Basic Cardiac Dysrhythmia Certification 1996
- Basic Cardiac Life Support Certification 2024
Timeline
Medical Support Assistant
Defense Health Agency
05.2017 - Current
Medical Instrument Technician
Dwight Eisenhower Hospital
01.1998 - Current
Diploma - undefined
Hancock Central High School
Medical Receptionist Diploma - undefined
Kerr Business College
Criminal Justice
Augusta Technical Institution
Qualification
Over 25 years of experience in monitoring cardiac rhythm, and clerical duties and unit clerk on an inpatient hospital unit. I possess comprehensive knowledge of medical terminology. Communicate professionally and effectively with physicians, employees, patients and families. Great customer services skills such as telephone etiquette and face to face encounters. I have skills and ability to handle multi-phone and multitasking. Type 40 wpm, experience in Microsoft word, Excel and PowerPoint.