Luz Abreu
Freeport
Overview
6
6
years of professional experience
Work History
Patient Access Service Representative
Northwell Health
New York, NY
11.2022 - 01.2025
- Facilitated patient check-in processes, ensuring accuracy and efficiency in data collection.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Managed appointment scheduling through EMR systems, enhancing patient access to healthcare services.
- Collaborated with clinical staff to address patient inquiries and resolve issues promptly.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
Front Line Leader
Greek Express
East Rockaway, NY
10.2021 - 11.2022
- Oversaw daily operations to ensure efficient workflow and high-quality customer service.
- Trained and mentored team members on operational procedures and best practices.
- Implemented process improvements that enhanced productivity and reduced wait times.
- Managed inventory levels, ensuring timely restocking of supplies and minimizing waste.
- Led a team of employees, fostering a positive work environment and encouraging professional growth.
Front Desk Receptionist
Lexus Of Rockville Centre
Rockville Centre, NY
08.2018 - 05.2020
- Managed front desk operations, ensuring seamless customer service and efficient appointment scheduling.
- Assisted clients with inquiries, providing accurate information about services and products.
- Coordinated communication between departments to enhance workflow and client satisfaction.
- Maintained organized records of customer interactions, improving data retrieval processes
- Managed over 50 customer calls per day
Education
High School Diploma -
Freeport High School
Freeport, NYAssociate of Arts -
Nassau Community College
Garden City, NYSkills
- Customer service
- Multitasking and organization
- Money handling
- Data entry
- Teamwork and collaboration
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Patient Access Service Representative
Northwell Health
11.2022 - 01.2025
Front Line Leader
Greek Express
10.2021 - 11.2022
Front Desk Receptionist
Lexus Of Rockville Centre
08.2018 - 05.2020
High School Diploma -
Freeport High School
Associate of Arts -
Nassau Community College