Ly-Nefferteria Forbes
Riverview
Summary
Dynamic and results-driven Crew Trainer at McDonald's with a proven track record in customer service and team leadership. Skilled in multitasking and cash handling, I consistently enhanced customer satisfaction and trained team members to excel in fast-paced environments. Committed to maintaining high standards of cleanliness and operational efficiency.
Overview
2
2
years of professional experience
Work History
Crew Member
McDonald’s
01.2025 - Current
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Crew Member
Popeyes® Louisana Kitchen
09.2024 - 01.2025
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Collaborated with team members to complete orders.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
Crew Trainer
McDonald's
04.2023 - 09.2024
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Set positive example for team members by providing high-quality, efficient service.
- Evaluated crew members'' progress and provided constructive feedback for continuous development.
- Conducted hands-on demonstrations and practical exercises to reinforce learning concepts.
- Greeted customers with smile and provided friendly service to professionally handle every need.
Education
Riverview High School
Riverview, FL05.2025
Skills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Problem-solving
- Clear communication
- Cash handling
- Cleaning and sanitizing
- Interactive communication skills
- Basic math
- Heavy lifting
- Crew leadership
- Valid Driver's license
Timeline
Crew Member
McDonald’s
01.2025 - Current
Crew Member
Popeyes® Louisana Kitchen
09.2024 - 01.2025
Crew Trainer
McDonald's
04.2023 - 09.2024
Riverview High School
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