Lydia Campbell
Fairmont,WV
Summary
Professional hospitality worker with proven upselling, communication, and multitasking abilities with 3 years of experience in customer service and receptionist roles. Proficient in fast paced environments with an confirmed ability to meet sales goals, explain products in a clear and engaging way, and create a positive customer experience. Adept to handling customer concerns and contributing to team success. Motivated to bring energy, reliability, and a customer first mindset to a team oriented work environment.
Overview
3
3
years of professional experience
Work History
Server
Cracker Barrel
Fairmont, WV
11.2025 - Current
- Consistently earned positive feedback ratings by providing friendly, responsive service.
- showcased daily breakfast, lunch and dinner features
- demonstrated multitasking skills during peak periods, managing multiple tables.
- resolved customer complaints and concerns to ensure a positive dining experience
- Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Receptionist
Microtel Hotel
Fairmont, WV
04.2025 - 10.2025
- Responded promptly to guest inquiries in person, via email or phone, resolving issues effectively
- Collected payments, processed transactions and updated relevant records.
- Maintained confidentiality of information regarding clients and company.
- Greeted and assisted guests, ensuring a welcoming atmosphere upon arrival.
Server/Host
Leonard's Grill
Grafton, WV
04.2023 - 07.2025
- Operated point-of-sale systems to process customer orders accurately.
- Trained new servers on menu details, service standards, and operational procedures.
- Implemented suggestions for menu improvements based on customer feedback.
- Collaborated with kitchen staff to ensure timely meal preparation and delivery.
Education
Some College (No Degree) - Graphic Design
Fairmont State University
Fairmont, WVSkills
- Upselling techniques
- Multitasking
- Customer service management
- Phone and email etiquette
- Communication skills
Timeline
Server
Cracker Barrel
11.2025 - Current
Receptionist
Microtel Hotel
04.2025 - 10.2025
Server/Host
Leonard's Grill
04.2023 - 07.2025
Some College (No Degree) - Graphic Design
Fairmont State University