Dedicated property manager with a focus on tenant relations and customer satisfaction. Proven ability to enhance tenant experiences through effective communication and adaptability.
Experienced property manager skilled in overseeing daily operations and maintaining high standards. Known for strong critical thinking and communication skills, contributing to increased occupancy rates and tenant satisfaction.
Dynamic professional with extensive experience in property management. Recognized for exceptional customer service and clear communication, successfully resolving tenant issues and fostering lasting relationships.
Overview
25
25
years of professional experience
Work History
Property Manager
Villa Bella LLC
Burbank, CA
07.2005 - Current
Oversaw daily operations, ensuring properties maintained high standards of quality and tenant satisfaction.
Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
Cultivated network of reliable contractors and service providers to ensure quick response times for repairs.
Conducted thorough tenant screenings to ensure reliable and respectful tenant base.
Caregiver(provider)
In-home Supportive Services (L.A. County)
Tujunga, CA
10.2024 - 11.2025
Assisted clients with daily living activities, ensuring comfort and safety.
Developed personalized care plans in collaboration with healthcare professionals.
Assistant Manager
Sbarro Pizza
Burbank, CA
09.2021 - 10.2024
Managed daily operations, ensuring adherence to health and safety standards across the establishment.
Resolved customer complaints effectively, fostering a positive dining experience and encouraging feedback loops.
Supervised day-to-day operations to meet performance, quality and service expectations.
Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Funeral Arranger
Service Corporation International(Pierce Brothers Valhalla)
North Hollywood, CA
09.2001 - 03.2018
Coordinated funeral arrangements to ensure seamless services for families in need.
Prepared necessary documentation including obituaries, eulogies, and legal paperwork to simplify the bereavement process for families.
Conducted follow-up communication with families to express condolences and offer additional assistance post-funeral, fostering lasting relationships built on trust and understanding.
Collaborated with families to customize memorial services reflecting individual preferences and cultural traditions.
Coordinated transportation logistics for both the deceased and attending family members, alleviating stress during a difficult time.
Education
No Degree - General Studies
Mt. San Antonio College
Walnut, CA
High School Diploma -
Garden Grove Adult Education
Garden Grove, CA
Skills
Property management
Payment collection
Customer service-focused
Staff management
Administrative support
Maintenance scheduling
Valid CA driver's license
Property showing
Interests
I participate in low-impact exercises to strengthen core muscles
Passionate about balancing physical health with mental and emotional wellness
Participating in fundraising events to support local charities, schools, or community projects
Enjoy experimenting with different ingredients and flavors in the kitchen
Growing herbs, vegetables, or fruits in home gardens
Learning new cooking techniques and expanding my culinary skills
Baking
I like trying new recipes and food trends
Gardening
Timeline
Caregiver(provider)
In-home Supportive Services (L.A. County)
10.2024 - 11.2025
Assistant Manager
Sbarro Pizza
09.2021 - 10.2024
Property Manager
Villa Bella LLC
07.2005 - Current
Funeral Arranger
Service Corporation International(Pierce Brothers Valhalla)