Summary
Overview
Work History
Education
Skills
Affiliations
Languages
References
Timeline
Generic
Lylianah Bird Lylianah Bird

Lylianah Bird Lylianah Bird

Bismarck

Summary

Dependable professional with experience and well-developed critical thinking, problem-solving, and organizational skills. Exceptional communicator and team player trained in customer service and leadership positions. I go above and beyond to serve guests and promote loyalty.

Overview

2
2
years of professional experience

Work History

Crew Member

FOMO 10/40 Creamery and Boneshaker Coffee
Bismarck
06.2025 - Current
  • Maintained cleanliness and organization of workstations and customer areas.
  • Assisted customers with menu selections and provided product recommendations.
  • Handled cash transactions and processed payments accurately at the register.
  • Collaborated with team members to ensure efficient service during peak hours.
  • Monitored inventory levels and restocked supplies as needed for operations.
  • Engaged with customers to create a welcoming atmosphere in the café setting.
  • Prepared and served coffee, espresso drinks, blended coffees, smoothies, Italian sodas, and teas.
  • Provided excellent customer service in a fast-paced ice cream and coffee shop.

Shift Leader

Tropical Smoothie
Bismarck
06.2024 - 05.2025
  • Supervised daily operations and ensured compliance with safety standards.
  • Managed inventory levels and restocked supplies as needed throughout shifts.
  • Assisted in resolving customer complaints to enhance satisfaction and loyalty.
  • Conducted regular inspections to maintain cleanliness and organization of the workspace.
  • Supervised and led employees to maintain productivity and customer service levels.
  • Maintained an organized work environment by delegating tasks to staff as needed.
  • Upheld company standards and compliance requirements for operations.

Family Nanny

Private Home
Bismarck
05.2023 - 08.2023
  • Prepared nutritious meals and snacks according to dietary needs.
  • Maintained a safe and organized play area for children's enjoyment.
  • Communicated effectively with parents about children's progress and needs.
  • Transported children to school, activities, and appointments as needed.
  • Managed household tasks such as laundry, light cleaning duties and grocery shopping when necessary.

Education

High School Diploma -

Century High School
Bismarck, ND
05-2025

Some College (No Degree) - Entrepreneurship

University of North Dakota
Grand Forks, ND

Skills

  • Customer service
  • Team collaboration
  • Conflict resolution
  • Time management
  • Inventory management
  • Effective communication
  • Workplace efficiency

Affiliations

  • Sewing and crafting
  • Domestic activities, such as cooking and caring for children
  • Traveling

Languages

Spanish
Limited

References

References available upon request.

Timeline

Crew Member

FOMO 10/40 Creamery and Boneshaker Coffee
06.2025 - Current

Shift Leader

Tropical Smoothie
06.2024 - 05.2025

Family Nanny

Private Home
05.2023 - 08.2023

High School Diploma -

Century High School

Some College (No Degree) - Entrepreneurship

University of North Dakota

Similar Profiles

CREATE PROFILE