Lynne Garofalo
Ridgefield,NJ
Summary
Detail-oriented Patient Care Coordinator with strong skills in patient education, insurance verification, and appointment coordination. Committed to enhancing patient understanding and ensuring seamless communication between patients and clinical staff.
Overview
6
6
years of professional experience
Work History
Patient Care Coordinator
Touro Dental Health
Hawthorne, New York
09.2023 - Current
- Educate college students on dental insurance coverage, benefits, and claims.
- Explain treatment plans, costs, and payment options to support informed decisions.
- Verify insurance eligibility, and obtain necessary authorizations.
- Coordinate and schedule appointments with dental providers and clinical staff.
- Maintain accurate patient records while ensuring HIPAA compliance.
- Follow up on treatment plans, appointments, and student concerns.
- Support patient understanding and case acceptance through clear communication.
Restaurant Hostess
Brownstone Pancake Factory
Edgewater, New Jersey
12.2019 - 09.2025
- Greeting Guests: Welcoming patrons as they arrive, and providing a friendly first impression.
- Seating Arrangements: Managing the seating chart and escorting guests to their tables.
- Reservation Management: Taking and managing reservations, including handling walk-ins, and special requests.
- Waiting Lists: Keeping track of wait times, and managing a waitlist during busy periods.
- Communication: Coordinating between guests, the kitchen, or serving staff, and relaying special needs or preferences.
- Customer Service: Answering questions about the menu, specials, and restaurant policies.
- Maintaining Cleanliness: Ensuring the entrance and dining area are tidy, and presentable.
- Handling Payments: Occasionally assisting with the payment process, or directing guests to the cashier.
Education
Bachelor of Social Science - Social Sciences
Dominican University
Orangeburg, NY05-2023
Skills
- Patient education, intake, and insurance verification
- Appointment and schedule coordination (dental and hospitality)
- HIPAA compliance and claims processing
- Customer service, guest relations, and professional greetings
- Communication, phone etiquette, and interpersonal skills
- Multitasking, time management, and organizational skills
- Conflict resolution, problem-solving, and teamwork
- Attention to detail, accuracy, and administrative support
- Computer literacy, data entry, and front-desk operations
Timeline
Patient Care Coordinator
Touro Dental Health
09.2023 - Current
Restaurant Hostess
Brownstone Pancake Factory
12.2019 - 09.2025
Bachelor of Social Science - Social Sciences
Dominican University