Lyra Lambert
Cotati,CA
Summary
Hardworking, honest and passionate job seeker with strong organizational skills eager to secure entry- level position. Ready to help your team achieve company goals.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Dynamic individual with hands-on experience in customer service and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing company goals.
Overview
5
5
years of professional experience
Work History
Patient Care Coordinator
Dr. Kimberly Henry
2022.07 - Current
- Coordinated patient scheduling and follow-up appointments to enhance care continuity.
- Managed electronic health records, ensuring accuracy and compliance with regulations.
- Facilitated communication between patients and healthcare providers to address inquiries promptly.
- Developed patient education materials, improving understanding of treatment plans and procedures.
- Took before and after photos of patients while ensuring patient comfort.
- Commuted to all 4 office locations.
- Trained new staff on office protocols and patient management systems to ensure efficiency.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Answered incoming calls, scheduled appointments and filed medical records.
- Processed payments using cash, credit cards and/or financing companies while maintaining accurate records of transactions.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Provided excellent customer service to patients and medical staff.
Server
Cattleman's Steakhouse
2021.06 - 2023.01
- Delivered exceptional customer service, enhancing guest satisfaction and loyalty.
- Managed multiple tables efficiently, ensuring timely order delivery and accurate billing.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Mentored junior staff, fostering a collaborative environment that enhanced team performance.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with kitchen staff to expedite food preparation and address special requests.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Developed strategies for upselling menu items, contributing to increased revenue through improved sales techniques.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
Education
No Degree - General Studies
Santa Rosa Junior College
Santa Rosa, CA2006-06
Skills
- Organizational skills
- Articulate communication
- Quality assurance
- Customer service
- Attention to detail
- Verbal and written communication
- Creative problem solving
- Payment collection
- Relationship building
- Inventory management
- Organizational standards
- Regulatory compliance
- Cross-functional teamwork
- Multitasking
- Caring, empathetic and honest
Timeline
Patient Care Coordinator
Dr. Kimberly Henry
2022.07 - Current
Server
Cattleman's Steakhouse
2021.06 - 2023.01
No Degree - General Studies
Santa Rosa Junior College