Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Mabel Velazquez

Mabel Velazquez

Houston,TX

Summary

Skilled Front Desk Supervisor successful at solving a range of daily issues with an efficient and professional attitude. Demonstrated adapting to changing demands and learn new information quickly. Skilled in training and managing personnel and providing excellent shift coverage to meet patients, guests, and clients needs. Goal-oriented ,eager to improve team productivity and maximize patients, guests, and clients satisfaction. Proficient in managing back-end financial and administrative functions. Excel in fast-paced environments with motivational leadership style and a hardworking mindset.

Overview

26
26
years of professional experience

Work History

Front Desk Manager

Bastidas Family Dentistry
Cedar Grove, NJ
03.2022 - 11.2023
  • Managed patient check-in and check-out procedures, appointments and payments.
  • Assisted with training new staff members on front desk procedures and policies.
  • Provided excellent customer service by addressing patients concerns promptly and professionally.
  • Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
  • Replied to telephone, email and in-person inquiries
  • Collaborated with staff to meet all patients needs, smooth check-in processes and maximize satisfaction and comfort.

Customer Service Supervisor

William Tatz Industries
Belleville, NJ
01.2018 - 02.2022
  • Assisted customers with product inquiries and resolving complaints promptly and professionally.
  • Answered phone calls and responded to questions and concerns.
  • Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
  • Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.

Master Hairstylist

Fox News Channel
New York, NY
04.1998 - 07.2011
  • Provided appropriate techniques for achieving desired looks on a daily basis, results based on individual needs.
  • Developed creative hair styles and color combinations to enhance on air personalities natural features.
  • Maintained knowledge of current trends in hair design through magazines, educational seminars and workshops.
  • Assisted with training new stylists on proper techniques for shampooing, cutting and styling hair.
  • Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
  • Kept notes listing preferences and services provided to clients for quick reference.
  • Developed new styles and techniques.
  • Trained or supervised other hairstylists, hairdressers and assistants.

Education

High School Diploma -

Kearny High School
Kearny, NJ
06-1985

Skills

  • System Updates
  • Quality Assurance
  • Team Building and Supervision
  • Safety and Security Procedures
  • Daily Reporting
  • Room Assignments
  • Customer Service
  • Shift Scheduling
  • Staff Management
  • Check-In and Check-Out Procedures
  • [Language] Fluency
  • Listening Skills
  • Front Desk Supplies Management
  • Quickbooks

Languages

Spanish
Native/ Bilingual

Timeline

Front Desk Manager

Bastidas Family Dentistry
03.2022 - 11.2023

Customer Service Supervisor

William Tatz Industries
01.2018 - 02.2022

Master Hairstylist

Fox News Channel
04.1998 - 07.2011

High School Diploma -

Kearny High School

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Mabel Velazquez