Macalah Garten
Daniels,WV
Summary
Dynamic and composed 911 Dispatcher at Raleigh County Emergency Services, adept at critical thinking and information gathering under pressure. Successfully coordinated emergency responses, ensuring timely assistance while providing empathetic support to distressed callers. Proven ability to maintain high standards of service in high-stress situations, demonstrating exceptional active listening skills.
Overview
7
7
years of professional experience
Work History
911 Dispatcher
Raleigh County Emergency Services
01.2022 - Current
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
- Dispatched and coordinated emergency services teams according to high-priority calls.
- Read system maps and caller information, and documented details in system.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Managed high-stress situations with composure, providing reassurance to distressed callers while gathering crucial information for first responders.
- Followed established protocols for professional handling of emergency situations.
- Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
- Communicated pre-arrival instructions to emergency medical personnel, helping first responders deliver appropriate care and support to individuals.
- Assisted callers in emergency situations with appropriate information and support.
Daycare Teacher
Dreamland Daycare
2319 S Fayette Street
02.2018 - 04.2021
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
- Actively encouraged children to develop their communication, problem-solving and social skills.
- Maintained tidy environment to comply with cleanliness and sanitation standards.
- Assisted in preparation of meals and snacks to provide children with proper nutrition.
- Utilized positive reinforcement strategies to encourage appropriate behaviors among students while minimizing disruptions or conflicts.
Education
High School Diploma -
New Life Christian Academy
05.2015
Skills
- Works Well Under Pressure
- Critical thinking
- Active listening
- Computer skills
- Stress tolerance
- Information gathering
Timeline
911 Dispatcher
Raleigh County Emergency Services
01.2022 - Current
Daycare Teacher
Dreamland Daycare
02.2018 - 04.2021
High School Diploma -
New Life Christian Academy