Macayah Boswell
Memphis,TN
Summary
Experienced with patient registration, insurance verification, and data management. Utilizes strong interpersonal skills to provide exceptional patient support and streamline admission processes. Knowledge of healthcare systems and compliance standards.
Overview
7
7
years of professional experience
Work History
Patient Access Representative
Baptist Memorial Hospital
Memphis TN
02.2024 - Current
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
- Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
Cashier
Baptist Memorial Hospital
Memphis, TN
01.2023 - 02.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Warehouse Worker
McKesson
Olive Branch, MS
03.2021 - 02.2024
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as Number pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
Guest Service Representative
Trezevant Manor
Memphis, TN
06.2018 - 05.2023
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Developed strong rapport with returning guests to foster loyalty and repeat business.
Sales Associate
DHL Supply Chain
Memphis, TN
05.2020 - 06.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
Germantown High
Germantown, TNTimeline
Patient Access Representative
Baptist Memorial Hospital
02.2024 - Current
Cashier
Baptist Memorial Hospital
01.2023 - 02.2024
Warehouse Worker
McKesson
03.2021 - 02.2024
Sales Associate
DHL Supply Chain
05.2020 - 06.2021
Guest Service Representative
Trezevant Manor
06.2018 - 05.2023
Germantown High