Macey Hart
Chico,CA
Summary
Hardworking Licensed Esthetician with experience assisting visitors by responding to requests and finding appropriate solution to issues. Demonstrated positive attitude to adapt to any situation. Strong attention to detail along with terrific telephone and email etiquette. 7+ years of customer service experience with 2+ years in leadership.
Overview
7
7
years of professional experience
Work History
Front Desk Coordinator
Brow Lounge La Jolla
La Jolla, CA
12.2023 - 05.2024
- Provided excellent customer service by responding promptly to guest requests and resolving issues quickly and efficiently.
- Conducted transactions, confirming patient information and processing according to standard protocol.
- Opened the office and completed closing paperwork and procedures daily.
- Maintained cleanliness of front lobby area.
- Collaborated with staff to meet incoming guest needs, smooth check-in processes and maximize satisfaction.
Shift Supervisor
Starbucks
Chico, CA
02.2019 - 05.2023
- Worked with new partners on procedures and policies, including interacting with customers, cleaning areas and making orders.
- Provided individualized instruction to match personal strengths, background and learning style of each new partner.
- Positioned skilled partners in key areas throughout shift to optimize department productivity, but also challenged new partners in areas of difficulty.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Patrolled work areas to inspect operations, identify concerns and implement corrective actions.
- Checked orders for quality and completeness.
- Sets up promo displays and information to encourage new products, and creates chalk art signs designed to draw attention.
- Assisted upper management with daily operations to meet standards of service and quality.
- Completed opening and closing duties to facilitate business operations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Receptionist/Social Media Assistant
Envee Salon And Spa
Chico, CA
05.2020 - 08.2020
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Utilized platforms such as Twitter and Facebook to promote products, services and content.
- Wrote and uploaded quality posts for client's various social media pages, improving overall traffic.
- Connected with customers by responding to all comments and tagged photos with engaging questions and remarks.
Receptionist Assistant
DermBar MedSpa
Chico, CA
12.2018 - 03.2019
- Received phone calls to assist customers in scheduling, rescheduling or canceling appointments.
- Advised customers of seasonal promotions to create rapport and improve sales.
- Educated patients about procedures and physician's instructions.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
Social Media Intern/Assistant
Califlour Foods
Chico, CA
03.2017 - 02.2019
- Connected with customers by responding to all comments and tagged photos with engaging questions and remarks.
- Monitored, routed and replied to social comments and inquiries.
- Analyzed and monitored engagement processes to determine site glitches.
- Chosen to attend events and travel with company in cities such as New York and L.A. (NOSH food show and Kids Choice Awards)
Education
Some College (No Degree) - Esthetician
Paul Mitchell The School- San Diego
San Diego, CA11-2023
Some College (No Degree) - Psychology
CSU Chico
Chico, CASkills
- Reliable and punctual
- Organization and efficiency
- Customer-oriented
- Performance reporting
- Scheduling and Calendar Management
- Attention to Detail
- Calm Under Pressure
- Excellent Communication
- Task Prioritization
- Supervision and leadership
- Infection Control
- Client Consultations
- Sanitation and sterilization
Timeline
Front Desk Coordinator
Brow Lounge La Jolla
12.2023 - 05.2024
Receptionist/Social Media Assistant
Envee Salon And Spa
05.2020 - 08.2020
Shift Supervisor
Starbucks
02.2019 - 05.2023
Receptionist Assistant
DermBar MedSpa
12.2018 - 03.2019
Social Media Intern/Assistant
Califlour Foods
03.2017 - 02.2019
Some College (No Degree) - Esthetician
Paul Mitchell The School- San Diego
Some College (No Degree) - Psychology
CSU Chico