Macie Kuper
Meridian,ID
Summary
Ambitious worker equipped to handle front desk operations, scheduling, greeting guests, routing correspondence, and solving immediate issues. Goal-oriented and meticulous professional with outstanding computer skills and telephone etiquette. Committed to contributing to company growth.
Overview
4
4
years of professional experience
Work History
Patient Access Specialist
St Luke’s The Woman’s clinic
Boise, Idaho
12.2024 - Current
- Ensured all required forms were completed accurately prior to patient visit.
- Organize and prioritize tasks to keep staff aware of situations while managing disruptions and ensuring patient privacy
- Can handle difficult situations such as scheduling conflicts or insufficient documents all while juggling multiple tasks
- Effectively managing appointment scheduling process and contribute to the smooth flow of patient care
- Communicate regularly with patients via phone call or St Luke’s messages to schedule, book referrals, or answer any questions
- Responded promptly to customer inquiries regarding account balances, billing statements, payment history.
- Performed data entry tasks associated with registrations such as entering demographic data into system database.
Receptionist
M. Vince’ Nail Spa
Meridian, ID
09.2023 - 08.2024
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, while scheduling appointments with clients.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Processed customer payments
Retail Sales Associate
Milk Jelli
Meridian, ID
07.2023 - 01.2024
- Assisted customers with finding the right product for their needs.
- Provided product information and answered customer questions.
- Demonstrated knowledge of store products and services.
- Greeted customers upon entering the store and provided assistance.
- Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
- Stocked shelves with merchandise according to company standards.
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
Member Service Representative
YMCA Child Development Center
Meridian, ID
10.2021 - 08.2023
- Greeted customers in a friendly and professional manner.
- Provided support to members regarding account inquiries, processing transactions, and resolving issues.
- Handled customer complaints in an efficient and courteous manner.
- Monitored compliance with organizational security protocols when interacting with members.
- Organized age-appropriate activities such as arts and crafts, games and educational lessons.
- Assisted with the development of motor skills by playing outdoor sports and physical activities.
- Providing a safe environment for children to explore their curiosity and creativity.
- Supervised children while they participated in various games and activities.
Education
High School Diploma -
Meridian High School
Meridian, Idaho07-2023
Skills
- Team Collaboration
- Critical Thinking
- Data Entry
- Health and Safety
- Microsoft Programs
- Task Management
- Language Proficiency
- Conflict Resolution
- Empathy
- Adaptability
Timeline
Patient Access Specialist
St Luke’s The Woman’s clinic
12.2024 - Current
Receptionist
M. Vince’ Nail Spa
09.2023 - 08.2024
Retail Sales Associate
Milk Jelli
07.2023 - 01.2024
Member Service Representative
YMCA Child Development Center
10.2021 - 08.2023
High School Diploma -
Meridian High School