Mackensee Massey

Kelly Q's and Whipper's Dairy

Walton, KY

06.2021 - Current

Provided training and guidance to new staff members on food safety, customer service, and restaurant policies.
Monitored employee performance, identified areas of improvement, and provided feedback.
Resolved customer complaints in a timely manner with professionalism.
Maintained accurate records of sales transactions and inventory levels.
Ensured compliance with all health department regulations related to food handling and storage procedures.
Verified accuracy of orders before delivery by checking presentation of dishes against menu descriptions.
Checked stock levels throughout the day to ensure adequate supplies were available at all times.
Performed opening and closing duties including setting up dining areas, restocking shelves, cleaning kitchen equipment.
Monitored cash register operations during shifts for accuracy of transactions.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
Observed food safety and sanitation protocols to reduce germ spread.
Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.