Mackenzie Buchheit
Sainte Genevieve,MO
Summary
Dedicated Shift Leader with proven expertise in customer service, employee training, and team leadership. Committed to maintaining high food safety standards and resolving complaints to enhance customer satisfaction.
Overview
2
2
years of professional experience
Work History
Shift Leader
Dairy Queen Grill & Chill
Ste. Genevieve, MO
04.2024 - Current
- Resolved customer complaints promptly to maintain high satisfaction standards.
- Delegated tasks to employees and monitored activities and task completion.
- Trained new employees on food safety and customer service protocols.
- Assisted in preparing food items according to standardized recipes and quality standards.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
Education
High School Diploma -
Valle Catholic High School
Ste. Genevieve05-2026
Skills
- Customer service
- Employee training
- Food safety
- Team management
- Cash handling
- Team leadership
- Problem resolution
- Task delegation
Timeline
Shift Leader
Dairy Queen Grill & Chill
04.2024 - Current
High School Diploma -
Valle Catholic High School