Mackenzie Figueroa
Mesquite,TX
Summary
Detail-oriented office administrator with experience in office management and customer service. Skilled in Microsoft Office and Excel, with a strong ability to coordinate patient referrals and ensure accurate data management. Highly organized with strengths in prioritizing tasks and managing deadlines.
Overview
6
6
years of professional experience
Work History
Office Manger
Candid Home Health Care Services
Garland, Texas
11.2024 - Current
- Managed daily office operations to ensure efficient workflow for staff.
- Supervised administrative staff while providing training on office procedures to ensure compliance and efficiency.
- Executed payroll management by verifying employee hours for accuracy, contributing to timely employee compensation.
- Coordinated phone calls, emails, mail routing, and faxes.
- Maintained client charts and employee files, ensuring up-to-date information.
- Assisted new patient referrals, coordinating intake, caregiver schedules, and supervisory visits.
- Performed data entry tasks using Microsoft Office tools, supporting streamlined operations and effective information management.
Customer Service
Yellow Dog reports
Rockwall, Texas
06.2020 - 06.2022
- Delivered customer service for insurance company, resolving issues and enhancing client satisfaction.
- Conducted 80 to 90 outbound calls daily to assist clients effectively.
- Coordinated email and fax communications, ensuring timely and accurate information dissemination.
- Streamlined report submissions through online portals, improving documentation efficiency.
- Generated 50 to 60 reports daily, including auto accident, theft, and property damage reports.
Education
High School Diploma -
Poteet High School
Mesquite, TX05-2020
Associate of Science - Health Sciences
Dallas College
Dallas, TX08-2026
Skills
- Office Management
- Payroll management
- Patient coordination
- Scheduling
- Microsoft Office and Excel
- Organization
Timeline
Office Manger
Candid Home Health Care Services
11.2024 - Current
Customer Service
Yellow Dog reports
06.2020 - 06.2022
High School Diploma -
Poteet High School
Associate of Science - Health Sciences
Dallas College