Mackenzie Flanigan
Indianapolis,IN
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
3
3
years of professional experience
Work History
Inside Sales Representative
Antech Diagnostics
10.2022 - Current
- Performed 30 outbound calls daily and answered customers' questions regarding products and pricing
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Managed friendly and professional customer interactions while partnering with our clientele to grow and support their business
- Collaborated with a team based in Texas to increase/implement service usage
Veterinary Assistant
Woodland Animal Hospital
06.2021 - 09.2022
- Perform laboratory procedures
- Administer and monitor anesthesia, intubation, IV catheter placement, injectable medications for up to 10 patients weekly.
- Perform dental prophylaxis and radiographs
- Schedule appointments and educate clients
Veterinary Assistant
Michigan Road Animal Hospital at 96th Street
07.2020 - 05.2021
- Performed radiography, venipuncture, catheterization, ECG, fecal analysis, urinalysis, front office administration, husbandry
- Provided patient restraint, ophthalmic testing, dental prophylaxis, coagulation
- Obtained patient histories, TPR, monitor anesthesia, and dispense medications
- Administered injections and immunizations to up to 50 patients weekly
- Utilized in-house diagnostics, assisted with small animal exams and surgical nursing
Education
Associates of Applied Science - Veterinary Technology
International Business College
Fishers, IN04.2021
Skills
- Warm calling
- Relationship development
- Overcoming objections
- Product knowledge
- Persistent follow up
- Revenue growth
- Prospect qualification
- Market research
- Time management
- Collaborative team player
Timeline
Inside Sales Representative
Antech Diagnostics
10.2022 - Current
Veterinary Assistant
Woodland Animal Hospital
06.2021 - 09.2022
Veterinary Assistant
Michigan Road Animal Hospital at 96th Street
07.2020 - 05.2021
Associates of Applied Science - Veterinary Technology
International Business College
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