Mackenzie Hickerson
Post Falls,ID
Summary
Motivated individual with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
4
4
years of professional experience
Work History
Server
MacKenzie River Pizza, Grill & Pub
09.2021 - Current
- Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
- Handle high stress situations with ease including large party orders while staying organized and level headed.
- Handled customer complaints professionally and resolving issues promptly to maintain positive relationships.
- Contributed to team success by assisting fellow servers during peak hours ensuring smooth operations.
- Established rapport with regular customers fostering loyalty through exceptional service.
Bridal Stylist
Believe Bride
01.2024 - 06.2024
- Enhanced client satisfaction by providing personalized one-on-one styling while pulling the perfect selection based on brides prefferances
- Boosted sales by effectively showcasing and marketing the latest bridal trends and accessories.
- Streamlined appointment scheduling and follow-up processes for improved customer experience.
- Collaborated with in-house tailors to ensure perfect fit and alterations for each bride''s gown.
Bridal Manager
Say Yes Bridal
07.2022 - 12.2023
- Oversaw all aspects of budget management including expense tracking, cost control measures, and profit maximization strategies.
- Established partnerships with local wedding vendors such as photographers, florists, and venues for cross-promotional opportunities.
- Analyzed sales data regularly to identify trends, forecast demand accurately, and make informed purchasing decisions.
- Effectively and efficiently lead a team, training them from the ground up with the knowledge of the industry.
BOH Ordering Manager/ Server
Gozzer Ranch
05.2021 - 09.2021
Retail Sales Associate
Tiffany Blue
06.2020 - 05.2021
Education
High School Diploma -
Post Falls High School
Post Falls, ID2020
Skills
- Sales expertise
- Strong Work Ethic
- Guest Engagement
- Menu Memorization
Timeline
Bridal Stylist
Believe Bride
01.2024 - 06.2024
Bridal Manager
Say Yes Bridal
07.2022 - 12.2023
Server
MacKenzie River Pizza, Grill & Pub
09.2021 - Current
BOH Ordering Manager/ Server
Gozzer Ranch
05.2021 - 09.2021
Retail Sales Associate
Tiffany Blue
06.2020 - 05.2021
High School Diploma -
Post Falls High School
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