Mackenzie Howard
Bremerton,WA
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
7
7
years of professional experience
Work History
General Manager
MOD Pizza
Silverdale, WA
07.2019 - Current
- Prepared staff work schedules and assigned team members to specific duties.
- Reviewed financial statements and sales reports to measure productivity or goal achievement.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting employee relationships.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Recruited, trained and empowered employees to achieve key performance indicators.
Customer Service Cashier
Shell Station
Bremerton, WA
08.2017 - 07.2019
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Greeted customers and provided friendly customer service.
- Maintained accurate records of transactions using the point-of-sale system.
- Operated cash registers to process payments for goods and services.
- Ensured that all areas of the retail floor were properly stocked throughout each shift.
- Complied with all health and safety regulations while performing job duties.
- Received payment by cash, check, credit cards, vouchers or automatic debits.
- Balanced cash drawers at the end of each shift.
Education
High School Diploma -
North Mason High School
Belfair, WA06-2012
Skills
- Sales
- Customer Relationship Management
- Schedule Management
- Quality Management
- Supply Chain Management
- Operations Oversight
- Staff Management
- Cost Reductions
- Community Outreach
- Inventory Control
- P&L Management
- Budget coordination
- Vendor Partnerships
- Problem Resolution
Timeline
General Manager
MOD Pizza
07.2019 - Current
Customer Service Cashier
Shell Station
08.2017 - 07.2019
High School Diploma -
North Mason High School