Mackenzie Miller
Lakeland,FL
Overview
9
9
years of professional experience
Work History
Shift Lead
Marco's Pizza
Lakeland, Florida
03.2025 - Current
- Oversee team operations during designated shifts.
- Train new employees on proper store procedures and customer service techniques.
- Prepared and cooked food items, ensuring high standards of quality and presentation.
- Managed daily financial transactions, including cash handling, and maintaining accurate records.
- Maintained cleanliness and organization of the store, adhering to health and safety standards.
- Closed the store at the end of each shift, securing the premises, and ensuring all tasks were completed for the next day.
- Resolve customer complaints and issues and offer thoughtful solutions to maintain customer satisfaction.
Mail Handler Assistant
United States Postal Service, USPS
Tampa, Florida
11.2022 - 11.2023
- Accomplished tasks in an efficient and timely manner.
- Accurately organized mail daily, used machinery to sort through mail, prepared large mail batches for distribution.
- Adapted to changing priorities in a fast-paced environment effectively.
General Employee
Silvermoon Drive In
Lakeland, Florida
09.2016 - 05.2018
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Operated a cash register to record transactions accurately and efficiently.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Created identical dishes numerous times daily with consistent care, attention to detail and quality.
Dishwasher
Reececliff Family Diner
Lakeland, Florida
01.2017 - 08.2017
- Cleared, washed and stacked all plates, dining utensils and trays quickly and without breaking.
- Kept work area clean, dry and free of debris to prevent incidents and accidents.
- Operated commercial dishwashing machines efficiently.
Education
Bachelor of Arts - History
Stetson University
DeLand, FL05-2022
High School Diploma -
Tenoroc High School
Lakeland, FL05-2018
Skills
- Adaptability
- Attention to detail
- Critical thinking
- Customer service
- Interpersonal skills
- Leadership
Accomplishments
- 1 year of ROTC & Team Leadership
- Lambda Chi Alpha Fraternity Member & Vice President
- College Thesis: Play & Quest
- High School Honors, Advanced Placement, & Dual Enrollment classes.
- JROTC Member & Leadership
- JV Football
Timeline
Shift Lead
Marco's Pizza
03.2025 - Current
Mail Handler Assistant
United States Postal Service, USPS
11.2022 - 11.2023
Dishwasher
Reececliff Family Diner
01.2017 - 08.2017
General Employee
Silvermoon Drive In
09.2016 - 05.2018
Bachelor of Arts - History
Stetson University
High School Diploma -
Tenoroc High School