Open To Work
Mackenzie Richards
Olive Garden Restaurant
Redford,MI
Work Preference
Job Search Status:
Open to work
Work Type
Full Time
Minimum Desired Compensation
$20/hr
Important To Me
Career advancementWork-life balanceHealthcare benefits
7
years of professional experience
Dynamic and detail-oriented professional with extensive experience at Olive Garden Restaurant, excelling in high-volume dining environments. Proven ability to enhance customer satisfaction through effective conflict resolution and strong teamwork. Skilled in point-of-sale systems and staff training, consistently achieving repeat business by delivering exceptional service.
Professional in food service industry, known for reliability and keen focus on customer satisfaction and efficiency. Expert at managing high-stress environments while ensuring accuracy and timely delivery of orders. Recognized for strong team collaboration and adaptability, consistently meeting evolving business needs.
Work History
To Go Specialist
6 Years 3 Months- Processed to-go orders accurately using POS system and verified items before handoff.
- Communicated with guests by phone and in person to confirm order details and timing.
- Packaged hot and cold menu items to maintain quality, presentation, and food safety.
- Coordinated with kitchen staff to ensure timely preparation of carryout orders.
- Handled high-stress situations gracefully, resolving customer concerns promptly and professionally.
- Trained new team members on proper procedures for managing to-go orders, promoting consistency in service quality.
- Increased repeat business by consistently providing friendly and attentive service.
- Coordinated with delivery services to ensure orders were dispatched accurately and efficiently, enhancing delivery satisfaction.
- Monitored and replenished supplies in to-go area, ensuring uninterrupted service during busy periods.
- Cross-trained in other positions such as line, hosting, serving, and food running to support staff and meet customer needs and demands.
Team Member
11 Months- Prepared tacos, burritos, and menu items according to recipe standards and food safety procedures.
- Operated point-of-sale system to take orders, process payments, and support smooth front-counter service.
- Maintained clean workstations, dining areas, and equipment to meet sanitation and restaurant safety standards.
- Restocked ingredients, packaging, and supplies to keep service areas ready during busy shifts.
- Supported drive-thru and counter operations by communicating clearly and resolving order issues promptly.
- Developed strong cooperative relationships with coworkers and managers.
Seasonal Team Member
3 Months- Assisted customers with footwear selections and product questions
- Processed transactions accurately using POS register systems
- Maintained organized displays aligned with brand presentation standards
- Collaborated with team members to maintain smooth daily operations
- Contributed to a positive work environment by maintaining a professional demeanor and upbeat attitude throughout the busy holiday season.
- Provided exceptional customer service, addressing inquiries and resolving issues in a timely manner.
- Completed cashier duties efficiently, ensuring accurate transactions and a pleasant checkout experience for customers.
Education
High School Diploma
Skills
Strong multitasking
Phone etiquette
Quick learner
Goal oriented
Cleanliness
Detail-oriented
Point of sale systems
Money handling
Service prioritization
High volume dining
Teamwork and collaboration
Reliability
Team leadership
Conflict resolution
Staff training
Timeline
To Go Specialist
Olive Garden Restaurant
08.2020 - CurrentRead More
Seasonal Team Member
Journeys
10.2019 - 01.2020Read More
Team Member
Taco Bell
09.2019 - 08.2020Read More
Lee M Thurston High School
High School Diploma
Read More