Summary
Overview
Work History
Education
Skills
Timeline
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MACKENZIE SCOTT

Round Rock

Summary

I am an ambitious individual with strong organizational and multitasking skills, as well as an aptitude for technology. Ready to apply knowledge and skills to any challenge. I am currently looking to join the workforce to gain real-world experience. Ability to complete tasks on time in both individual and team settings. Dependable and reliable, ready to learn and grow with your company.

Overview

6
6
years of professional experience

Work History

CUSTOMER SERVICE REPRESENTATIVE

Pizza Hut
11.2021 - Current
  • Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts
  • Responded to telephone inquiries and complaints following standard operating procedures
  • Assisted with training and mentoring new team members on proper food preparation techniques and safety protocols
  • Processed orders, returns, and exchanges in an accurate and efficient manner
  • Maintained clean, organized cook station in compliance with company standards, procedures, and sanitation requirements
  • Removed trash and cleaned kitchen garbage containers
  • Utilized sanitary methods to handle, prepare and serve food.

CUSTOMER SERVICE REPRESENTATIVE

Target
09.2019 - 01.2020
  • Operated cash register and accurately processed payments, returns, and exchanges
  • Performed opening and closing procedures, such as counting cash register, restocking, and cleaning
  • Provided excellent customer service by greeting customers and offering assistance
  • Verified that customers are of legal age to purchase restricted items
  • Monitored customer traffic and proactively addressed potential issues
  • Monitored self-checkout stations to assist customers and resolve register problems
  • Processed cash, check, and credit cards for customer purchases
  • Helped customers locate merchandise and answered questions about products.

TEAM MEMBER

Menchies Frozen Yogurt
04.2018 - 08.2019
  • Performed opening and closing duties, including store cleaning and restocking
  • Notified supervisors of item shortages to replenish inventory
  • Sorted, labeled, and dated merchandise to prevent expirations and product losses
  • Trained new team members on company policies and procedures
  • Stocked shelves according to planograms and faced merchandise for visibility
  • Greeted customers and answered questions regarding products and promotions.

Education

Associate of Arts - General Studies

Austin Community College
Round Rock, TX
12.2022

Skills

  • Stocking and Replenishing
  • Billing and Payment Processing
  • Following Instructions
  • Computer Skills
  • Willingness to Learn
  • Cash Register Systems
  • Leadership

Timeline

CUSTOMER SERVICE REPRESENTATIVE

Pizza Hut
11.2021 - Current

CUSTOMER SERVICE REPRESENTATIVE

Target
09.2019 - 01.2020

TEAM MEMBER

Menchies Frozen Yogurt
04.2018 - 08.2019

Associate of Arts - General Studies

Austin Community College

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