Mackenzie Sempek
Omaha,NE
Summary
Accomplished Client Care Specialist with a proven track record at Milan Laser Hair Removal, adept in customer relations and document analysis. Expert in enhancing client satisfaction and streamlining service delivery, demonstrated through effective conflict resolution and training of new team members. Skilled in maintaining high-quality standards under pressure, showcasing exceptional organizational and empathetic communication abilities.
Overview
9
9
years of professional experience
Work History
Client Care Specialist
Milan Laser Hair Removal
08.2022 - Current
- Responded to all client inquiries and asked appropriate questions to facilitate resolution.
- Managed high call volume efficiently, prioritizing urgent requests and maintaining composure under pressure.
- Demonstrated empathy towards clients'' situations while maintaining professional boundaries and adhering to company policies.
- Participated in regular team meetings to discuss strategies for enhancing overall client experience within the organization.
- Provided comprehensive training to new team members, ensuring they were equipped with the knowledge and skills necessary for success in the role.
Manager
Mahogany Prime Steakhouse
11.2015 - 07.2022
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Education
Master of Science - Criminology And Political Science
University of Nebraska At Omaha
Omaha, NE05.2024
Bachelor of Science - Criminal Justice & Political Science
University of Nebraska At Omaha
Omaha, NE05.2022
Skills
- Customer Relations
- Application processing
- Document analysis
- Document Review
- Client Advocacy
Timeline
Client Care Specialist
Milan Laser Hair Removal
08.2022 - Current
Manager
Mahogany Prime Steakhouse
11.2015 - 07.2022
Master of Science - Criminology And Political Science
University of Nebraska At Omaha
Bachelor of Science - Criminal Justice & Political Science
University of Nebraska At Omaha
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