Summary
Overview
Work History
Education
Skills
Timeline
Generic

MacKenzie Valure

Tickfaw,LA

Summary

An analytical problem-solver with a strong passion for teamwork as well as excellent customer relations aptitude. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships and cultivating partnerships.

Overview

3
3
years of professional experience

Work History

Cashier

Hobby Lobby
09.2023 - 12.2023
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Helped customers complete purchases and locate items.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Answered questions about store policies and addressed customer concerns.
  • Worked closely with new sales representatives.

Keyholder Manager

Dollar General
02.2023 - 09.2023
  • Enhanced store sales by effectively managing staff and implementing targeted promotional campaigns.
  • Streamlined inventory management for optimal product availability, leading to increased customer satisfaction.
  • Boosted overall team performance with regular coaching sessions, addressing individual strengths and areas for improvement.
  • Maintained a visually appealing store environment, guaranteeing a positive shopping experience for customers.
  • Implemented loss prevention measures to minimize shrinkage and protect company assets.
  • Established strong relationships with vendors, negotiating favorable terms to maximize profitability.
  • Managed daily operations efficiently, including opening and closing procedures, cash handling, and scheduling employees'' shifts.
  • Resolved customer complaints promptly, fostering a high level of satisfaction and loyalty among patrons.
  • Adapted store layout according to changing seasons or promotional events, maximizing visual impact for enhanced sales results.
  • Coordinated special events such as product launches or sales promotions to attract new customers.
  • Mentored junior employees by sharing knowledge about best practices in retail management.
  • Oversaw inventory control processes including ordering stock replenishments while maintaining budget constraints.
  • Opened inventory boxes and restocked shelves.
  • Accepted and processed customer returns.
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
  • Trained and supervised new employees to apply best practices in customer service and store operations.
  • Managed customer needs and delegated tasks to employees for optimal coverage.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Mentored new sales associates to contribute to store's positive culture.
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
  • Educated staff on strategies for handling difficult customers and challenging situations.

Line Cook

Reunion Lake RV Resort
02.2021 - 08.2022
  • Improved kitchen efficiency by streamlining prep tasks and effectively organizing workstations.
  • Enhanced customer satisfaction by consistently delivering high-quality dishes in a timely manner.
  • Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
  • Mastered various cooking techniques, broadening menu offerings and introducing innovative dishes.
  • Assisted in inventory management by accurately tracking supplies and placing orders as needed.
  • Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
  • Supported head chef during high-volume periods by efficiently executing complex tasks with precision under pressure.
  • Upheld strict sanitation standards while preparing meals, maintaining a clean workspace free of cross-contamination risks.
  • Addressed customer feedback professionally, implementing improvements where necessary to enhance the overall dining experience.
  • Strengthened team communication through active listening and constructive feedback during shift meetings or one-on-one sessions.

Education

High School Diploma -

Ponchatoula High School
Ponchatoula, LA
05.2022

Skills

  • Customer Assistance
  • Product Recommendations
  • Payment Collection
  • Product Restocking
  • Payment Processing
  • Returns Processing
  • Cash Handling
  • Cash Register Operation
  • Customer Service
  • Drawer Balancing
  • ID Verification
  • Purchase Assistance
  • Retail Merchandising
  • Liquor Regulations and Compliance
  • Staff Mentoring
  • Refunds and Exchanges
  • Loss Prevention
  • Cash Handling and Management
  • Written and Verbal Communication
  • Merchandise Restocking

Timeline

Cashier

Hobby Lobby
09.2023 - 12.2023

Keyholder Manager

Dollar General
02.2023 - 09.2023

Line Cook

Reunion Lake RV Resort
02.2021 - 08.2022

High School Diploma -

Ponchatoula High School

Similar Profiles

CREATE PROFILE
MacKenzie Valure