Mackenzie VanVorst
Harrington
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
7
7
years of professional experience
Work History
Server
Crooked Hammock Brewery
09.2023 - Current
- Delivered exceptional customer service in fast-paced environment.
- Managed multiple tables, ensuring timely food and beverage delivery.
- Collaborated with kitchen staff to streamline order processing.
- Maintained cleanliness and organization of dining area and service stations.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Operations Manager
Vanderwende Farm Creamery
05.2019 - 01.2024
- Streamlined operational processes to enhance efficiency across departments.
- Coordinated logistics and supply chain management to reduce delays and improve service delivery.
- Implemented inventory control measures, ensuring optimal stock levels and minimizing waste.
- Led cross-functional teams in executing strategic initiatives, enhancing productivity and teamwork.
- Developed training programs for staff, improving operational knowledge and performance standards.
- Fostered strong relationships with vendors to negotiate better terms and enhance procurement strategies.
- Established standard operating procedures to ensure compliance with industry regulations and best practices.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
Education
Associate of Applied Science - Business
Delaware Technical Community College
DE12-2022
High School Diploma -
Milford Senior High School
Milford, DE01-2018
Skills
- Upselling and suggestive selling
- Guest engagement
- Team Collaboration
- Ability to work well under pressure
- Problem-solving
- Reliability and punctuality
- Time management
- Attention to detail
Timeline
Server
Crooked Hammock Brewery
09.2023 - Current
Operations Manager
Vanderwende Farm Creamery
05.2019 - 01.2024
Associate of Applied Science - Business
Delaware Technical Community College
High School Diploma -
Milford Senior High School