Mackinnon Hogan
Albany,NY
Summary
Proven leader in hospitality, adept in multitasking and customer service, honed at The City Beer Hall. Elevated guest satisfaction through effective conflict resolution and fostering team collaboration. Demonstrated expertise in liquor knowledge and inventory management, ensuring operational excellence and boosting patron loyalty.
Overview
5
5
years of professional experience
Work History
Bartender Shift Manager
The City Beer Hall
05.2019 - 05.2024
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction.
- Established rapport with regular patrons through attentive service, fostering loyalty to the establishment.
- Set up bar for operation, obtained cash bank, and stocked service bar.
Bartender
The Stadium Resturant
03.2024 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Bartender
Mcgearys
08.2023 - 01.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Bartender
The Troy Beer Garden
06.2021 - 10.2022
- Improved speed of service by mastering multitasking skills during high-volume periods without sacrificing quality or presentation.
- Enhanced bar efficiency by maintaining a clean, organized, and well-stocked workspace.
- Collaborated with other bartenders to create a cohesive team environment and streamline operations for peak hours.
- Contributed to an inviting atmosphere by engaging with patrons in conversation while expertly mixing their desired beverages.
Education
No Degree - Music Performance
Schenectady County Community College
Scotia, NYHigh School Diploma -
Albany High School
Albany, NY06.2012
Skills
- Strong multitasking
- Customer Service
- Liquor, beer, and wine knowledge
- Highly reliable
- Team player attitude
- Clear and effective communication
- Patience and Tolerance
- Outgoing Personality
Timeline
Bartender
The Stadium Resturant
03.2024 - Current
Bartender
Mcgearys
08.2023 - 01.2024
Bartender
The Troy Beer Garden
06.2021 - 10.2022
Bartender Shift Manager
The City Beer Hall
05.2019 - 05.2024
No Degree - Music Performance
Schenectady County Community College
High School Diploma -
Albany High School
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