Madalena Wood
Hialeah gardens,FL
Summary
Dynamic administrative professional with a proven track record at Wegman Associates, excelling in customer service and office management. Adept at data entry and documentation, I enhance team productivity through effective scheduling and organization. Known for a friendly demeanor and strong problem-solving skills, I thrive in fast-paced environments while maintaining confidentiality and accuracy.
Overview
12
12
years of professional experience
Work History
Administrative Assistant
Wegman Associates
12.2024 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Coordinated with vendors to verify timely delivery of materials and supplies, avoiding delays.
- Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Coordinated driver dispatch to accomplish daily delivery requirements.
Dispatcher
R & S Courier Express
01.2022 - 12.2024
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of fleet vehicles.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Maintained updated and detailed records of calls in physical and electronic database.
Office Manager
Wright Brothers Air Conditioning
11.2013 - 05.2017
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Assisted in preparing permit applications, ensuring accuracy and completeness of required documents.
- Conducted thorough permit research, identifying potential roadblocks and addressing them proactively.
Education
Graduate Certificate - Phlebotomy
Phlebotomy
West Palm Beach, FL04-2011
Graduate Certificate - Medical Assisiting
Everest Collage
Atlanta GA07-2010
High School Diploma -
Adult Education Center
West Palm Beach, FL09-2007
Skills
- Data entry
- Office administration
- Time management
- File organization
- Microsoft outlook
- Customer and client relations
- Filing
- Strong problem solver
- Scheduling
- Documentation and recordkeeping
- Office management
- Dedicated team player
- Appointment scheduling
- Invoice processing
- Friendly, positive attitude
- Flexible and adaptable
- Dependable and responsible
- Multitasking Abilities
- Calm under pressure
- Organizational skills
Languages
Spanish
Native or Bilingual
Timeline
Administrative Assistant
Wegman Associates
12.2024 - Current
Dispatcher
R & S Courier Express
01.2022 - 12.2024
Office Manager
Wright Brothers Air Conditioning
11.2013 - 05.2017
Graduate Certificate - Phlebotomy
Phlebotomy
Graduate Certificate - Medical Assisiting
Everest Collage
High School Diploma -
Adult Education Center
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