Ma De La Cruz Pacheco Medina
McDonald's
Oakland,CA
7
years of professional experience
Proactive leader known for fostering a positive workplace culture and ensuring workplace safety. Skilled in managing team performance and addressing customer concerns to drive satisfaction and loyalty.
Management professional with strong track record in overseeing daily operations, ensuring team adherence to protocols, and optimizing workflow efficiency. Committed to fostering a collaborative environment and achieving operational goals. Reliable and adaptable to changing demands, with focus on leadership and communication.
Work History
Shift Manager
7 Years 5 Months- Resolved customer complaints effectively, improving overall satisfaction ratings within the restaurant.
- Kept employees operating productively and working on task to meet business and customer needs.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
Shift Manager
3 Years 1 Month- Trained and mentored new team members on customer service protocols and operational procedures.
- Implemented process improvements that enhanced efficiency in food preparation and service delivery.
- Supervised daily operations to ensure compliance with quality and safety standards.
- Coordinated team schedules to optimize labor costs while maintaining service quality during peak hours.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Excelled in every store position and regularly backed up front-line staff.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
Education
Secretary Executive - Education
Skills
Schedule management
Employee training
Cash handling
Opening and closing procedures
Workplace safety
Decision-making
Customer service focus
Punctual and reliable
Timeline
Shift Manager
McDonald's
04.2023 - 05.2026Read More
Shift Manager
McDonald's
03.2019 - CurrentRead More
Leona Vicario
Secretary Executive from Education
Read More