MADELAINE CHRISTIAN
Los Angeles,CA
Summary
Strategic Public Relations Account Executive with proven success in drafting high-quality collateral, providing results-driven expertise and fostering meaningful relationships with Fortune 500 clients. Known for personable skills, professionalism and an ability to quickly adapt to any working environment. Strives to always deliver above and beyond work for client and internal deliverables.
Overview
6
6
years of professional experience
Work History
Account Executive
Keadjian Associates
Walnut Creek, CA
03.2022 - Current
- Manages agency team, making sure that all deliverables are tracked; focuses on fostering positive internal team morale and high motivation
- Drafts, provides counsel on and finalizes high quality collateral that regularly exceeds client expectations
- Leads client meetings, anticipating needs and providing project proposals to drive conversations
- Develops and executes an annual client training program for fostering external stakeholder relationship maintenance; advised on a strategy that led to a 98% completion rate across teams
- Organizes client events that received a 100% approval rating across participants; submits an event summary report to the state of California that has reduced client fines from regulatory entities year-over-year
- Works with developers to create and maintain an email/text/IVR notification system that had a 100% success rate against California state compliance requirements in 2023
- Coordinates on the annual creation of a 400+ page printed handbook that highlights key client crisis activation processes
- Consults and advises on the staffing plan for a team of 130+ upper level staff, ensuring the client remains organized and skillful in maintenance and recruiting efforts
Customer Account Coordinator
Taiyo Yuden
Solana Beach, CA
09.2020 - 03.2022
- Conducted an analysis of supply chain data and provided clients with real-time, strategic solutions
- Maintained organization of client portfolios and advised on strategy for customer relationship maintenance
- Utilized advanced functions in Microsoft Excel on a daily basis for data synthesis and effective communication
- Contributed solutions to overcome issues faced as a result of diminishing product supply
Marketing Coordinator
Bitmo, Inc.
Carlsbad, CA
06.2019 - 12.2019
- Completed research projects with goal of stimulating company growth and projecting efforts past start-up phase
- Created custom Ads to lower marketing costs and target desired customers
- Organized ground-level efforts of projects integral to customer base growth and overall marketing goals
- Assisted customer service efforts to maintain strong level of user satisfaction when utilizing the application
- Leveraged the Intercom platform to send mass follow-up emails and drive in-app activity
Intern
BW Research Partnership, Inc.
Carlsbad, CA
07.2018 - 09.2018
- Conducted interviews for a more thorough representation of data when drafting executive summaries
- Summarized research findings within project proposals, leveraging use of concise language
- Sought and proposed information for research projects to increase content output and availability of projects within each client portfolio
- Kept an open line of communication between clients and the firm
Education
Political Science
University of California, Davis
06-2019
Skills
- Project Management
- Strategic Planning
- Consulting
- Client Relationship Management
- Event Planning
- Public Speaking
- Critical Thinking
- Strong Work Ethic
- Fast Learning
Accomplishments
- Selected to participate as a peer mentor at Keadjian Associates
- Received an employee spotlight dedication during a Keadjian Associates internal team meeting
References
References available upon request.
Timeline
Account Executive
Keadjian Associates
03.2022 - Current
Customer Account Coordinator
Taiyo Yuden
09.2020 - 03.2022
Marketing Coordinator
Bitmo, Inc.
06.2019 - 12.2019
Intern
BW Research Partnership, Inc.
07.2018 - 09.2018
Political Science
University of California, Davis
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