Madelin Meiser
Cincinnati,OH
Summary
- Enthusiastic about helping patients get necessary medical support by obtaining authorizations, scheduling procedures and coordinating paperwork.
- Detail-oriented and proactive with good relationship-building skills, a hardworking nature and an adaptable approach. Proficient in Greenway and Chirotouch.
- Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
7
7
years of professional experience
Work History
Patient Service Representative
Axia Women's Health
08.2022 - Current
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Verified insurance eligibility and coverage for patients.
- Entered patient demographic and insurance data into electronic medical record system.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Answered incoming calls, scheduled appointments and filed medical records.
- Verified patient insurance eligibility and entered patient information into system.
Service Porter
Jeff Wyler Honda
06.2019 - 09.2022
- Performed cleaning and maintenance duties as directed.
- Communicated with coworkers and managers about completed duties.
- Operated vacuums and floor polishers to avoid malfunctions and expensive repairs.
- Demonstrated commitment through impeccable attendance and quality performance.
- Completed sweeping, mopping, and window-cleaning.
- Cleaned and organized building areas as required.
- Parked and retrieved cars according to customer needs.
Treatment Coordinator
Norwood Chiropractic
09.2021 - 08.2022
- Researched billing issues, scheduled appointments and verified insurance coverage.
- Completed annual chart audits.
- Educated patients on medical benefits and coordinated proper payment with insurance companies.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Explained treatment choices to patients and helped determine best options.
- Directed patient care by organizing schedules and day-to-day activities for four employees.
Server
CONDADO
05.2018 - 03.2019
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Bussed and reset tables to keep dining room and work areas clean.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Server
O'Charley's Restaurant & Bar
06.2016 - 06.2018
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Education
High School Diploma -
Oak Hills High School
Cincinnati, OH05.2015
Skills
- Patient Records Gathering
- HIPAA Compliance
- Medical Insurance
- Appointment Scheduling
- Payment Collection
- Claims Handling and Coverage Verification
- Call Transfers
- Customer Service
- Insurance Verification
- Comfort with Technology and Databases
- Patient Intakes
- Punctual and Hardworking
- Outbound Calling
- 50 WPM Typing Speed
Timeline
Patient Service Representative
Axia Women's Health
08.2022 - Current
Treatment Coordinator
Norwood Chiropractic
09.2021 - 08.2022
Service Porter
Jeff Wyler Honda
06.2019 - 09.2022
Server
CONDADO
05.2018 - 03.2019
Server
O'Charley's Restaurant & Bar
06.2016 - 06.2018
High School Diploma -
Oak Hills High School