Madelin Santiago
Orlando,FL
Summary
Experienced professional in office administration and customer service, consistently exceeding goals and enhancing client satisfaction. Skilled in streamlining operations, problem-solving, and proficient in computer applications. Recognized as a top performer for commitment to results and effective time management.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Administrative Assistant
New York Cancer And Blood Specialists
Longisland, NY
06.2022 - 04.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
Medical Assistant/Receptionist
Sun River Health
The Bronx, NY
11.2021 - 03.2022
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained current and accurate medical records for patients.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Helped patients complete necessary medical forms and documentation.
- Managed multi-line phone system and pleasantly greeted patients.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Organized paperwork such as charts and reports for office and patient needs.
- Completed patient referrals to other medical.
Call Center Representative
Optimum
The Bronx, NY
07.2019 - 12.2019
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Responded to customer calls and emails to answer questions about products and services.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
Education
Certificate For Medical Assistant -
Hunter Business School
Longisland, NY07.2024
Skills
- Office Administration
- Microsoft Word
- Time Management
- Computer Proficiency
- Critical Thinking
- Customer Support
- Problem-solving skills
- Customer communications
Certification
- CMA - Certified Medical Assistant
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Administrative Assistant
New York Cancer And Blood Specialists
06.2022 - 04.2024
Medical Assistant/Receptionist
Sun River Health
11.2021 - 03.2022
Call Center Representative
Optimum
07.2019 - 12.2019
Certificate For Medical Assistant -
Hunter Business School