Madeline Fleischmann
State College,PA
Summary
Energetic Crew Member offering outstanding skills in customer service, food safety and inventory restocking. Well-trained in costumer service, and creating an environment that is fun and enjoyable for everyone. Motivated Crew Team Member committed to contributing to business success. Experienced in providing high-quality industrial production work. Focused on customer satisfaction and team productivity.
Overview
3
3
years of professional experience
Work History
Crew Member
Trader Joe's
08.2022 - 08.2023
- Trained new team members on procedures, customer service, and sales techniques.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
- Became familiar with products to answer questions and make suggestions.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Operated cash register to ring up final bill and process various forms of payment.
- Stocked shelves to organize aisles in assigned department.
- Participated in ongoing training programs, continuously updating knowledge of company policies and procedures.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
Guest Service Representative
Nothing Bundt Cakes
05.2021 - 08.2021
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Stocked, tagged and displayed merchandise as required.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Adhered to food packaging guidelines to optimize freshness.
Restaurant Hostess
The Dock On Montrose Beach
06.2020 - 09.2020
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
Education
Bachelor of Arts - Psychology
Penn State University
University Park, PA05.2027
High School Diploma -
Lane Technical College Prep High School
Chicago, IL05.2023
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-Solving
Timeline
Crew Member
Trader Joe's
08.2022 - 08.2023
Guest Service Representative
Nothing Bundt Cakes
05.2021 - 08.2021
Restaurant Hostess
The Dock On Montrose Beach
06.2020 - 09.2020
Bachelor of Arts - Psychology
Penn State University
High School Diploma -
Lane Technical College Prep High School