Madeline Hughes
Pensacola ,florida
Summary
At Sonny’s BBQ, I strive my hardest to work as a team, enhancing server efficiency and customer satisfaction through expert training and robust disaster recovery plans. My blend of technical prowess in backup management and adept crew coordination significantly uplifted service quality, positioning us to consistently meet sales targets without compromising on food safety standards.
Overview
1
1
Certification
Work History
Server Manager
Sonny’s BBQ
- Trained servers on order management, food service quality and how to build rapport with guests.
- Welcomed and greeted guests before presenting special menu items to clients.
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
- Led team of servers to consistently meet customer service and sales targets.
- Completed daily procedure checklist and communicated changes to servers and kitchen staff.
- Monitored server performance and provided feedback to enhance server delivery.
- Reduced downtime with proactive maintenance and regular system checks for optimal server functionality.
- Enforced compliance with food safety and sanitation standards throughout restaurant.
- Established team strengths and weaknesses and exploited opportunities to boost employee output and customer satisfaction.
- Ensured data security by implementing robust backup strategies and disaster recovery plans.
- Played key role in disaster recovery planning, developing and testing robust recovery procedures.
Education
Associate Of Applied Science - X-Ray Tech
Southern Union State Community College
Auburn, Alabama05.2022
Skills
- Backup management
- Crew coordination
- Team Training
- Operating system management
- Restaurant operations
- Load balancing
- Disaster recovery
- Software installation
Certification
SERVE SAFE CERTIFIED
Timeline
SERVE SAFE CERTIFIED
Server Manager
Sonny’s BBQ
Associate Of Applied Science - X-Ray Tech
Southern Union State Community College
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