Madeline Ramaglia
Chicago,Illinois
Summary
Energetic Hostess with exceptional experience-enhancing customer experiences in foodservice setting. Courteous and friendly when directing customers to tables, giving directions and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service.
Overview
5
5
years of professional experience
Work History
Hostess
Danny's Pizza
Chicago, IL
03.2021 - Current
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Answered customer questions about hours, seating and menu information.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Used cash registers and credit card machines to cash out customers.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Routinely supported other areas of restaurant by answering telephones and completing financial transactions for other staff members and increased sales by 10%
- Collaborated with kitchen to inform customers of wait times and answer questions about food.
- Assisted managers with quickly resolving service- and food-related issues.
In-Home Babysitter , Pet Sitter, and House Sitter
Self Employed Services
Chicago, IL
06.2017 - 03.2021
- Fostered close relationships with children by discussing school, friends and hobbies.
- Offered age-appropriate, fun and educational activities for children ranging in age from six weeks to sixth grade.
- Assisted children with homework assignments and special projects across different subjects.
- Prepared healthy, age-appropriate snacks and meals.
- Communicated positively with children and guardians.
- Coordinated schedules to optimize care for multiple pets and team members each day.
- Exercised animals regularly with walks and rigorous play activities.
- Gave animals proper attention to promote secure environment in owner's absence.
- Communicated professionally with pet owners via phone, email and text.
Education
Some College (No Degree) - Elementary Education
Western Michigan University
Kalamazoo, MISkills
- Guest Greeting and Seating
- Reservation Management
- Wait List Management
- Guest Experience Management
- Dining Crew Workflow Optimization
- Team Player
Timeline
Hostess
Danny's Pizza
03.2021 - Current
In-Home Babysitter , Pet Sitter, and House Sitter
Self Employed Services
06.2017 - 03.2021
Some College (No Degree) - Elementary Education
Western Michigan University
Similar Profiles
Jordyn BollingerJordyn Bollinger
Customer Service Representative at Danny's PizzaCustomer Service Representative at Danny's Pizza
Hunter KimkerHunter Kimker
Dishwasher at Danny's PizzaDishwasher at Danny's Pizza
MARITZ MULLERMARITZ MULLER
Pizza Delivery Driver at Danny's PizzaPizza Delivery Driver at Danny's Pizza