Madelyn Thornburg
Gautier,MS
Summary
Orderly and committed administrative assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Ardent Home Health
Fort Worth, TX
09.2021 - 01.2024
- Conducted initial assessment of patients to determine eligibility for home health services.
- Developed policies and procedures to ensure compliance with federal, state, and local regulations.
- Maintained patient records in accordance with HIPAA guidelines.
- Coordinated care plans with physicians, hospitals, nursing homes, social workers, and other healthcare providers.
- Monitored regulatory changes impacting home health operations.
- Reviewed patient charts periodically to ensure accuracy of information entered by clinical staff.
- Provided patients and families with emotional support and instruction.
- Maintained records of patient care, progress or problems to report and discuss observations.
Administrative Assistant/Receptionist
Furlan's Marine Inc.
Gautier, MS
06.2018 - 10.2020
- Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff and greeting visitors
- Assisted in payroll bookkeeping
- Run all business errands
- Made daily bank deposit
- Handle all accounts receivable in computer
- Inventory of all jobs being scheduled and materials being used on daily basis
- Inventoried and ordered supplies for office.
Dental Assistant
Pediatric Dental Specialists
Gautier, MS
11.2016 - 05.2018
- Took impressions for retainers and appliances
- Also, Dentrix dental software knowledge
- Provided patient health education to children and parents
- Performed oral prophylaxis, fluoride treatments, sealants, and seated dental appliances
- Acquired, developed, and interpreted Panoramic, Bite-wing and Periapical radiographs
- Scheduled patient appointments, call backs and filed patient charts
- Responsible for sterilization of instruments
- Assist Doctor with many difficult patients, including special needs and extremely nervous children
- Successfully assisted the dentist with chair-side duties
- Instructed patients on dental hygiene practices such as proper tooth-brushing and flossing
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for the next patient and maintain health and safety practices.
Certified Pharmacy Technician
Walgreen's Pharmacy
Gautier, MS
06.2014 - 02.2016
- Provided medication and other healthcare products to customers accurately and efficiently.
- Assisted pharmacists in preparing prescriptions for filling, including counting tablets and labeling bottles.
- Verified accuracy of patient information on prescription orders.
- Maintained pharmacy inventory by restocking shelves with medications and supplies.
- Received verbal prescriptions from physicians or nurse practitioners via telephone, fax or electronic means.
- Processed third-party insurance claims for reimbursement of pharmaceuticals.
- Maintained records of controlled substances dispensed according to state regulations.
- Assisted patients in understanding their medication instructions and usage directions.
- Followed safety protocols when handling hazardous drugs or materials in accordance with OSHA standards.
- Resolved customer complaints regarding product quality or quantity issues.
- Maintained a clean work environment by wiping down counters, cleaning spills promptly and properly disposing of waste products.
- Checked expiration dates on drug products prior to dispensing them to customers.
- Answered questions from customers regarding insurance coverage eligibility requirements.
- Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
- Established and updated patient profiles, medications and insurance details.
Dental Assistant
Dr. Jeffrey Knight Family Dentistry
Gautier, MS
06.2014 - 02.2016
- Maintained and sterilized equipment and instruments.
- Acquired x-rays using digital sensors.
- Dentrix dental software system knowledge.
- Set up and broke down operators.
- Answered phone, set up, and confirmed appointments.
- Complete exams, charting, digital radiographs, and clinical treatments.
- Executed general dental laboratory functions, including pouring molds and trimming models.
- Assisted dentist in providing dental treatment to patients, including taking patient medical histories and vital signs.
- Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
- Prepared dental materials such as amalgam, composite resin, impression material and cements for use by the dentist.
Business Office Manager
Furlan's Marine Inc.
Gautier, MS
05.2010 - 06.2014
- Reconciled account balances and financial documentation, such as bank statements, cash receipts, and school accounts.
- Oversaw office inventory activities, including ordering and requisitions, stocking, and shipment receiving.
- Sorted, received, and distributed mail correspondence between departments and personnel, including parcel packaging, preparation, and efficient shipping.
- Answered telephone inquiries from clients, vendors, and the public.
- Assisted in payroll bookkeeping.
- Provided customer service support to clients by responding to inquiries in a timely manner.
Education
Associate of Arts -
MGCCC Jefferson Davis
Gulfport, MS01.2016
Dental Assisting -
Community Dental Assistants Education Program
Biloxi, MS01.2016
High School Diploma -
Gautier High School
Gautier, MS01.2009
Skills
- Digital Archiving
- Scheduling
- Invoice Processing
- Expense Reporting
- Report Writing
- Data Entry
- Spreadsheet Management
- Appointment Scheduling
- Office Administration
- Insurance eligibility verification
Certification
- Mississippi Dental Radiology Permit/CPR Certified
- Certified & Registered Dental Assistant in State of Mississippi
- Certified Pharmacy Technician (CPhT)
Timeline
Administrative Assistant
Ardent Home Health
09.2021 - 01.2024
Administrative Assistant/Receptionist
Furlan's Marine Inc.
06.2018 - 10.2020
Dental Assistant
Pediatric Dental Specialists
11.2016 - 05.2018
Certified Pharmacy Technician
Walgreen's Pharmacy
06.2014 - 02.2016
Dental Assistant
Dr. Jeffrey Knight Family Dentistry
06.2014 - 02.2016
Business Office Manager
Furlan's Marine Inc.
05.2010 - 06.2014
Associate of Arts -
MGCCC Jefferson Davis
Dental Assisting -
Community Dental Assistants Education Program
High School Diploma -
Gautier High School
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