Madison Gennaro
Binghamton,NY
Summary
Enthusiastic and reliable individual who takes pride in providing excellent customer service and creating memorable dining experiences for customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
4
4
years of professional experience
Work History
Hostess
Alexandros Restaurant
07.2019 - 12.2021
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Input orders accurately into POS terminal, split bills and accepted payments.
Busser
The CookRoom Diner
12.2019 - 03.2020
- Enhanced customer satisfaction by ensuring tables were cleared and cleaned promptly after guests left.
- Contributed to smooth restaurant operations by promptly resetting tables for new customers.
- Helped servers expedite food orders during busy hours by running food from the kitchen quickly and accurately.
- Short employee duration due to restaurant closing down as a result of COVID-19 Pandemic.
Beverage Cart Attendant, Server and Bartender
Middle Island Country Club
06.2021 - 08.2023
- Provide exceptional service, selling a variety of food and refreshments to golfers across three nine-hole courses.
- Manage inventory accuracy for both the cash drawer and the cart supplies, ensuring smooth financial transactions.
- Serve as a bartender and server for country club members, guaranteeing reliable service.
- Adapt to different roles, including beverage cart driving and dinner service during full-day outings.
- Efficiently handle cash transactions on an exclusively cash-operated cart.
Server
Mount Sinai Yacht Club
06.2023 - 08.2023
- Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
- Collaborated with kitchen staff to ensure accurate preparation and prompt delivery of special dietary requests.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Demonstrated knowledge of menu offerings, including ingredients and preparation methods to address customer inquiries effectively.
Education
Master of Science - Data Analytics
SUNY At Binghamton
Binghamton, NY05.2025
Bachelor of Arts - Applied Mathematics
SUNY At Binghamton
Binghamton, NY05.2024
Skills
- Order Accuracy
- Cash Handling
- Menu Memorization
- Time Management
- Effective Communication
- Multitasking Abilities
- Computer Literacy
- Strong Work Ethic
Timeline
Server
Mount Sinai Yacht Club
06.2023 - 08.2023
Beverage Cart Attendant, Server and Bartender
Middle Island Country Club
06.2021 - 08.2023
Busser
The CookRoom Diner
12.2019 - 03.2020
Hostess
Alexandros Restaurant
07.2019 - 12.2021
Master of Science - Data Analytics
SUNY At Binghamton
Bachelor of Arts - Applied Mathematics
SUNY At Binghamton
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