Madilin ojeda
Ames
Summary
Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive, and punctual. Works well within team settings.
Overview
3
3
years of professional experience
2025
2025
years of post-secondary education
Work History
Cashier
The Lumberyard
Des Moines
04.2024 - 07.2025
- Processed customer transactions efficiently using point-of-sale systems.
- Provided excellent customer service by addressing inquiries and resolving issues.
- Maintained accurate cash register balances throughout shifts.
- Maintained clean and organized checkout area to enhance customer experience.
- Handled cash, credit, and digital payments while ensuring secure transactions.
- Provided friendly service, creating a welcoming environment for all visitors.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Responded promptly to customer inquiries or complaints.
- Maintained a professional demeanor at all times.
Kennel Technician
CCC
West Des Moines
01.2024 - 08.2024
- Cleaned and sanitized kennel areas to maintain a healthy environment for animals.
- Fed and monitored animals, ensuring proper nutrition and care routines.
- Assisted in administering medications as directed by veterinary staff.
- Trained new staff on kennel procedures and animal handling techniques.
- Provided daily care and monitoring of animals, including feeding, watering, cleaning cages and administering medications.
- Stayed on top of laundry, sweeping and disinfection protocols.
- Monitored animals for signs of illness or distress and reported to supervisor immediately.
- Prepared food to meet needs of animals under care with appropriate meals.
- Supervised daily activities and interactions of dogs in playgroups.
- Monitored dog behavior to identify signs of stress or aggression.
- Assisted in training new staff on dog handling techniques and safety protocols.
- Assisted with grooming tasks such as bathing, brushing, and nail trimming.
Canine trainer
Tip top k9
Ogden
02.2023 - 09.2023
- Handled canine training sessions using positive reinforcement techniques.
- Assisted in maintaining a safe and clean training environment for dogs.
- Supported behavioral assessments to determine appropriate training strategies.
- Developed and implemented training programs for dogs to enhance obedience and task performance.
- Documented training sessions and client feedback for future reference.
- Corrected problem behaviors through understanding of Pack Dynamics, Canine Psychology and Positive Reward Based Training.
- Administered medications as prescribed by veterinarian staff.
- Performed routine maintenance tasks such as cleaning kennels, providing food and water supplies.
Account Manager
Hawx Pest Control
Ogden
11.2022 - 09.2023
- Developed strong relationships with clients to enhance customer satisfaction.
- Coordinated pest control services to meet client needs efficiently.
- Managed customer accounts and ensured timely service delivery.
- Provided training and support to new team members on processes.
- Resolved client inquiries and concerns promptly and professionally.
- Managed multiple accounts simultaneously while meeting deadlines.
- Created comprehensive reports on account performance and presented them to senior management.
- Conducted regular follow-ups with customers to ensure ongoing engagement.
- Assisted customers with complaints, inquiries, and billing issues while maintaining a high level of customer satisfaction.
Education
Professional Dog Training -
Animal Behavioral College
Ogden, UT 05.2023 - 05.2025
Two Rivers High
Ogden, UTSkills
- Point-of-sale operation
- Cash handling
- Customer service
- Transaction processing
- Account management
- Conflict resolution
- Data entry
- Problem solving
- Time management
- ID verification
- Professionalism and courtesy
- POS systems
- Work ethic and integrity
- Dependability and reliability
Timeline
Cashier
The Lumberyard
04.2024 - 07.2025
Kennel Technician
CCC
01.2024 - 08.2024
Professional Dog Training -
Animal Behavioral College
05.2023 - 05.2025
Canine trainer
Tip top k9
02.2023 - 09.2023
Account Manager
Hawx Pest Control
11.2022 - 09.2023
Two Rivers High