Madiline Rogers
Wylie,TX
Summary
Enthusiastic educator with communication and interpersonal skills necessary to lead classrooms and execute lesson plans. Provides instruction and guidance to students of all ages. Creates positive classroom environments and effectively manages student behavior. Experienced customer service representative with proven track record driving high customer satisfaction and creating positive customer experiences. Proficient in using various customer service software programs and offers strong knowledge of customer service best practices. Highly organized, reliable and attentive to customer needs.
Overview
5
5
years of professional experience
Work History
Customer Service Associate
Angels Ice Cream
09.2019 - 04.2020
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Took inventory and provided assistance with stocks of the goods sold.
- Responded to customer calls and emails to answer questions about products and services.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Family Babysitter
Family Members
02.2015 - 08.2019
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Prepared healthy, age-appropriate snacks and meals.
- Helped children with school work, and school activities.
- Organized and tidied after children's play time.
- Taught children to organize toys, wash hands, and share by showing and giving examples.
- Watched and maintained a safe environment for children to learn and play.
Education
No Degree - Elementary School Teaching
Collin College
Wylie, TX06.2026
High School Diploma -
Wylie East High School
Wylie, TX05.2022
Skills
- Interpretation and Translation Services
- Complex Problem-Solving
- Policy and Procedure Adherence
- Customer Service and Assistance
- Hospitality and Accommodation
- Speaking Clearly
- Google Sheets
- Calm and Professional Under Pressure
- Email Etiquette
- Stock Replenishment
- Product Knowledge
- Safe Work Practices
art
I learned how to draw realistic and fantasy art styles.
show design
I make and design dance/color guard shows.
Timeline
Customer Service Associate
Angels Ice Cream
09.2019 - 04.2020
Family Babysitter
Family Members
02.2015 - 08.2019
No Degree - Elementary School Teaching
Collin College
High School Diploma -
Wylie East High School
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