Madilynn Brown
Turlock,CA
Summary
Resourceful Manager known for high productivity and efficient task completion. Skilled in customer service management, conflict resolution, and support. Excel at communication, teamwork, and adaptability, ensuring smooth operations and positive guest experiences. Dedicated to providing the best service, problem solving, and products to ensure repeat customers. Has the determination to grow in a company and build a career.
Overview
6
6
years of professional experience
Work History
Assistant Community Director
Cal-Hawaiian Estates
Salinas, California
01.2023 - 02.2024
- Maintained accurate records regarding tenant information, rent payments, lease agreements, and other pertinent documents.
- Provided hands-on and proactive leadership to community services staff.
- Protected confidential information of residents with careful documentation.
- Performed regular inspections of vacant units prior to move-in day in order to guarantee their condition was acceptable before welcoming new tenants.
- Monitored occupancy levels and ensured compliance with all applicable regulations related to leasing and marketing of Units.
Supervisor
Fosters Freeze
Salinas, California
01.2023 - 02.2024
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Created new strategies for improving customer service standards within the organization.
- Negotiated with suppliers to secure cost-effective resources.
- Monitored actions of staff and customers to uphold health and safety standards.
- Collaborated with health inspectors to address any compliance issues promptly.
- Guided trainees to boost safety and inventory waste management to meet pre-established business thresholds for operation.
- Oversaw food preparation, production and presentation according to quality standards.
Gas Station Clerk
AmPm
Salinas, California
04.2023 - 11.2023
- Attended to gas spills and accidents promptly and according to established guidelines.
- Sold store items and vehicle services to customers.
- Assisted customers with fuel pumps and provided guidance on fuel types.
- Scanned items and checked pricing on cash register for accuracy.
- Assisted with unloading deliveries from vendors when necessary.
- Maintained adequate food and beverages in display cases and refrigerators for customer convenience.
- Provided excellent customer service by addressing complaints promptly and courteously.
Assistant Community Director
Spruce Haven Mobile Park
Crescent City, California
01.2020 - 01.2022
- Supervised staff members by providing direction on daily tasks as well as conducting performance reviews.
- Monitored occupancy levels and ensured compliance with all applicable regulations related to leasing and marketing of apartments.
- Organized regular events for tenants such as movie nights, holiday parties, game nights to foster a sense of community among residents.
- Developed creative marketing strategies to increase occupancy rates within the community.
Housekeeper/Desk Receptionist/Management Assistant
Motel 6
Crescent City, California
01.2018 - 01.2020
- Provided information about hotel services upon request from guests.
- Ensured that all health standards were met during cleaning operations.
- Maintained well-stocked and well-organized service carts to support efficient and timely cleaning services.
- Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
- Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
- Maintained a clean linen closet by folding sheets neatly on shelves.
- Reported maintenance concerns or repairs to appropriate supervisor for prompt remediation.
- Handled requests from clients over the phone or via email.
- Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
Education
High School Diploma -
North Eugene High School
Eugene, OR05-2020
Skills
- Leadership
- Reliability
- Staffing coordination
- Training and mentoring
- Complaint resolution
- Escalation handling
- Problem-solving
- Customer service
- Retail
- Hospitality
- Housekeeping
- Efficient with computers
Timeline
Gas Station Clerk
AmPm
04.2023 - 11.2023
Assistant Community Director
Cal-Hawaiian Estates
01.2023 - 02.2024
Supervisor
Fosters Freeze
01.2023 - 02.2024
Assistant Community Director
Spruce Haven Mobile Park
01.2020 - 01.2022
Housekeeper/Desk Receptionist/Management Assistant
Motel 6
01.2018 - 01.2020
High School Diploma -
North Eugene High School