Madison Anzalone
Miami,FL
Summary
Positive and dependable server, detail-oriented; providing fast and accurate service, elevating guest experience. Flexible, current on new menu items and specialties, securing upsold items and keeping a consistent client-base. Hardworking, able to guess what's on the guests' mind.
Overview
2
2
years of professional experience
Work History
Server
Sushi Sake
05.2024 - Current
- Demonstrated an extensive knowledge in wine and sake pairings, and the ability to upsell items according to customers' personal tastes.
- Effectively raising alcohol sales by thoroughly explaining each sake listed in certain specials and emphasizing the importance in new tastes.
- Curbing food sale loss by listening to guest dislikes and finding a quick alternative within the current menu that fits the client's needs, or offering to ask the chef for a substitution.
- Keeping a clean environment, communicating with team members on small habits that can help raise efficiency by 20%.
Bartender
Sandbar And Grill
01.2024 - 05.2024
- Attended to high-volume customers during weekend events and shows, using a mobile bar and paper system.
- Regularly attended to guests during games and sit-down gatherings and events, servicing tables and seated guests.
- Kept a checklist of closing responsibilities and ensured a clean and comfortable area for guests.
- Communicated with guests effectively on new specials and learned an extensive cocktail menu, and experimented with different recipes within alcohol safety standards.
Server
Duffy's Sports Grill
01.2023 - 10.2023
- Upsold drinks and happy hour cocktail specialties, as well as holiday specials.
- Single-handedly served parties of 40+, kept the systems organized, clean and easy to understand, to allow for the kitchen staff and BOH team to work smoothly and to keep voids to a low count.
- Made meaningful connections with regular guests and allowed for them to create a their third place.
Hostess
The Capital Grille
07.2022 - 10.2022
- Held a consistent flow throughout the restaurant to ensure lack of voids or comps due to a rushed kitchen.
- Kept a mental record of regular customers to assist in beginning their experience exactly how they expect it to be.
- Organized tasks to be done simultaneously or in order as smooth and efficient as possible
Barista
Nature's Oasis
03.2022 - 07.2022
- Communicated effectively with customers to ensure a rise in sales
- Maintained a clean, organized, and consistently stocked display case which held seasonal bakery items, informed customers on different specials and deals
Education
High School Diploma -
Cypress Bay High School
Weston, FL06.2022
Skills
- Hospitality service expertise
- Memory retention
- Cleanliness standards
- Guest Engagement
- Extensive wine knowledge
- Safe food handling
- High-volume
- Point of sale operation
- Product and menu knowledge
Timeline
Server
Sushi Sake
05.2024 - Current
Bartender
Sandbar And Grill
01.2024 - 05.2024
Server
Duffy's Sports Grill
01.2023 - 10.2023
Hostess
The Capital Grille
07.2022 - 10.2022
Barista
Nature's Oasis
03.2022 - 07.2022
High School Diploma -
Cypress Bay High School
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