Summary
Overview
Work History
Education
Skills
Timeline
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Madison Aragon

Rio Rancho,NM

Summary

Motivated Assistant Manager with comprehensive knowledge in team leadership, project management, and operational procedures. Strong ability to lead diverse teams, handle multiple tasks simultaneously, and deliver high-quality customer service. Successful track record of improving efficiency, increasing productivity, and driving customer satisfaction in previous roles. Possess strong interpersonal skills, problem-solving abilities, and decision-making prowess that drive business success.

Overview

3
3
years of professional experience

Work History

Assistant Manager

Dion's Pizza
Rio Rancho , NM
05.2022 - Current
  • Ensured compliance with safety regulations and company policies.
  • Managed customer service inquiries and complaints in a timely manner.
  • Provided guidance and support to junior staff members on daily tasks, trainings, and objectives.
  • Maintained up-to-date knowledge of company products and services.
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Held one-on-one conversations with employees to review performance, priorities, and provide feedback.
  • Handled money and set goals to reach sales during shifts.
  • Inspected dining, service areas, and food stations for cleanliness and proper set up.

Crew Trainer/Restaurant Hostess

Applebee's Grill + Bar
Albuquerque, NM
12.2021 - 06.2022
  • Conducted sessions with new hires, providing them with an overview of company policies and procedures.
  • Distributed menus to guests, led to tables and gave initial information about service staff or specials.
  • Spoke with customers to drive satisfaction with food and service.
  • Checked restrooms to refill products and perform cleaning duties.
  • Accepted payments from guests for dine-in and take-out foods.
  • Helped service staff handle demand by distributing food and beverages.
  • Took reservations from customers by phone or online.
  • Inspected dining and serving areas for cleanliness and proper setup.

Education

High School Diploma -

V. Sue Cleveland High School
Rio Rancho, NM
05-2024

Nursing

Central New Mexico Community College
Albuquerque, NM

Skills

  • Active Listening
  • Training Tools and Resources
  • Cash Handling
  • Cleaning and sanitation
  • Sales expertise
  • Team leadership and supervision
  • Policies and Procedures
  • Role Modeling
  • Employee engagement
  • Food Safety
  • Opening and closing procedures
  • Restaurant Standards
  • Customer Service

Timeline

Assistant Manager

Dion's Pizza
05.2022 - Current

Crew Trainer/Restaurant Hostess

Applebee's Grill + Bar
12.2021 - 06.2022

High School Diploma -

V. Sue Cleveland High School

Nursing

Central New Mexico Community College

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Madison Aragon