Madison Austin
Mishawaka,IN
Summary
Accomplished Shift Lead Supervisor with an on going track record at Once Upon A Child, adept at training teams and enhancing customer satisfaction. I excel in fast paced environments while demonstrating customer focus. As well as achieving significant improvements in sales performance and operational efficiency through effective leadership and quick decision making.
Overview
7
7
years of professional experience
Work History
Shift Lead Supervisor
Once Upon A Child Franchise
09.2022 - Current
- Train new employees and delegate daily tasks and responsibilities.
- Enforce company policies and regulations with employees.
- Resolve customer complaints and issues and offer thoughtful solutions to maintain customer satisfaction.
- Promote a positive work environment through open communication in a fast paced work place.
- Work sufficiently in both a team environment and independently
- Responsible for opening and closing the store, handling cash drawers and safe, sales performance, working quickly and efficiently.
Student Aide- Seasonal
Nuner Fine Arts Academy
08.2021 - 06.2022
- Served as a positive role model for students through consistent demonstration of respect, kindness, and responsibility.
- Oversaw students in common areas to monitor, enforce rules, and support lead teacher.
- Supported faculty and students by maintaining a clean and orderly learning environment.
- Communicated regularly with teachers about individual student needs or concerns to ensure appropriate interventions were implemented promptly.
Salon Manager
Tiki Tan Tanning
10.2017 - 05.2019
- Controlled inventory by tracking expenses, purchases, and shelf stock.
- Optimized work shifts, managed staff schedules, and ensured adequate coverage during peak hours to maintain exceptional customer service levels.
- Managed cash flow, business transactions, banking, and accounting processes.
- Resolved customer concerns promptly and efficiently to maintain a strong reputation within the local community.
- Kept a clean environment up to state regulations and customer satisfaction while working in a fast paced environment and keeping a positive workplace.
Education
High School Diploma -
Excelsior Academy
Temecula05.2013
Skills
- Customer service focus
- Workplace safety
- Meet tight deadlines
- Contribute to team success
- Handle wide variety of tasks
- Sales, product and inventory knowledge
Timeline
Shift Lead Supervisor
Once Upon A Child Franchise
09.2022 - Current
Student Aide- Seasonal
Nuner Fine Arts Academy
08.2021 - 06.2022
Salon Manager
Tiki Tan Tanning
10.2017 - 05.2019
High School Diploma -
Excelsior Academy