Angel Ferdinand
Fort Worth,TX
Summary
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
4
4
years of professional experience
Work History
Department Supervisor
The Home Depot
05.2020 - Current
- Provided ongoing training opportunities to keep staff up-to-date on best practices in their respective roles, resulting in improved overall performance ratings across the board.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Achieved consistent on-time completion of projects by effectively delegating tasks and setting clear expectations for team members.
- Built relationships with current customers to maintain goodwill and gain additional business.
- Trained new employees on overall company and department-specific policies and procedures.
- Researched issues to obtain appropriate answers to customer inquiries.
Customer Order Specialist
The Home Depot
05.2020 - Current
- Optimized inventory management processes to minimize delays and improve overall efficiency.
- Exceeded performance targets consistently through dedication to quality service and attention to detail.
- Participated in process improvement initiatives, identifying opportunities for greater efficiency within the order management system.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Reduced order errors through diligent review of product specifications before placing orders.
Education
Bachelor of Arts - Secondary Education in History
University of Southern Mississippi
Hattiesburg, MS05-2020
Skills
- Customer Service
- Workplace Safety
- Problem Resolution
- Problem-Solving
- Time Management
Timeline
Department Supervisor
The Home Depot
05.2020 - Current
Customer Order Specialist
The Home Depot
05.2020 - Current
Bachelor of Arts - Secondary Education in History
University of Southern Mississippi
Similar Profiles
SARAH MOREIRASARAH MOREIRA
District Hire Specialist Recruiter at HOME DEPOT POSITIONS, The Home DepotDistrict Hire Specialist Recruiter at HOME DEPOT POSITIONS, The Home Depot
SIYA KHANNASIYA KHANNA
Seasonal/ Plumbing/ Electrical / Customer Service Sales Associate at The Home DepotSeasonal/ Plumbing/ Electrical / Customer Service Sales Associate at The Home Depot
Chelsea MilletteChelsea Millette
Digital Care Specialist – Social Media at The Home DepotDigital Care Specialist – Social Media at The Home Depot