Madison Bruton
Rowlett,TX
Summary
Proven leader with extensive experience at Sammy Lou's, adept in staff management and financial records oversight. Excelled in fostering exceptional customer service and multitasking, significantly enhancing operational efficiency. Demonstrated ability in task delegation and positive guest interactions, contributing to a notable improvement in customer satisfaction and team productivity.
Overview
3
3
years of professional experience
Work History
Manager
Sammy Lou's
Rowlett, TX
07.2024 - Current
- Monitored staff performance and addressed issues.
- Managed financial transactions with utmost integrity.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Oversaw the opening and closing procedures of the establishment as a key holder.
- Identified needs of customers promptly and efficiently.
Server
Sammy Lou's
Rowlett, TX
11.2021 - Current
- Handled money transactions accurately while following company procedures for handling cash payments.
- Stocked service areas with supplies during slow periods.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Multitask telephone calls during high-volume hours of operation.
- Trained new employees to perform duties.
- Greeted customers, answered questions and recommended specials to increase profits.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Provided excellent customer service to ensure satisfaction.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Operated POS terminals to input orders, split bills and calculate totals.
- Handled high volume of incoming telephone calls efficiently.
Future Teacher Internship
Stephens Elementary School
Rowlett, TX
08.2022 - 05.2023
- Monitored student behavior in classrooms, hallways, cafeteria, playgrounds.
- Encouraged critical thinking skills and problem solving strategies among students.
- Remained calm and patient in student interactions to support individual growth and development.
- Supervised students throughout day, both in classroom and outside during breaks.
- Ensured students remained focused and engaged in their work.
- Evaluated student assessments and class assignments under mentor's guidance.
- Developed diverse assignments, including group projects, to enhance student engagement.
Education
High School Diploma -
Rowlett High School
Rowlett, TX05-2023
Skills
- Financial records oversight
- Staff management
- Sales techniques
- Task delegation
- Cash handling
- Exceptional customer service
- Multitasking and organization
- Positive guest interactions
References
References available upon request.
Timeline
Manager
Sammy Lou's
07.2024 - Current
Future Teacher Internship
Stephens Elementary School
08.2022 - 05.2023
Server
Sammy Lou's
11.2021 - Current
High School Diploma -
Rowlett High School
Similar Profiles
Wilber DiazWilber Diaz
Bar Back at Lou's City BarBar Back at Lou's City Bar
Adam JonesAdam Jones
Food and Beverage Team Leader at Cindy Lou's Fish HouseFood and Beverage Team Leader at Cindy Lou's Fish House
Janelle PhippsJanelle Phipps
Customer Service Representative at TMF Lou's Kitchen ( Contract)Customer Service Representative at TMF Lou's Kitchen ( Contract)