Madison Canfield
Summary
Dynamic hospitality professional with a strong work ethic and exceptional customer service skills, honed at Discovery Senior Living for 5+ years. Proven ability to enhance guest experiences through effective problem-solving and interpersonal communication. Adept at managing high-pressure situations while maintaining service excellence and operational efficiency. Tech-savvy with a commitment to teamwork and collaboration.
Overview
6
6
years of professional experience
Work History
Concierge
Discovery Senior Living
03.2025 - Current
- Assisted guests with inquiries, ensuring timely and accurate information delivery.
- Coordinated reservations and bookings, streamlining guest experiences.
- Provided directions and local recommendations to enhance guest enjoyment.
- Collaborated with team members to maintain high service standards.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
Housekeeper
Discovery Senior Living
03.2024 - 03.2025
- Maintained cleanliness and organization in guest rooms and common areas.
- Utilized cleaning supplies and equipment effectively for optimal results.
- Followed safety protocols to ensure a hazard-free environment.
- Assisted with laundry services, ensuring timely turnaround for linens and towels.
- Collaborated with team members to meet housekeeping goals efficiently.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
Lead Server
Discovery Senior Living
01.2020 - 03.2024
- Supervised team members to ensure efficient service and adherence to restaurant standards.
- Trained new staff on menu items, customer service protocols, and operational procedures.
- Developed and maintained positive relationships with customers to enhance dining experience.
- Coordinated with kitchen staff to streamline order delivery and minimize wait times.
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
Education
Northside High School
Fort Smith, AR05-2023
Skills
- Customer service
- Highly adaptable
- Strong work ethic
- Effective problem solving
- Hospitality
- Cash handling
- Interpersonal communications
- Tech-Savvy
Timeline
Concierge
Discovery Senior Living
03.2025 - Current
Housekeeper
Discovery Senior Living
03.2024 - 03.2025
Lead Server
Discovery Senior Living
01.2020 - 03.2024
Northside High School